Solution Architect

2 weeks ago

Makati City, National Capital Region, Philippines Par Excellence Search Consulting Inc Full time ₱2,500,000 - ₱6,000,000 per year

Job Purpose:

The Solution Architect for the Enterprise Service Management (ESM) Platform is a pivotal role

responsible for designing comprehensive, scalable, and integrated platforms and solutions that

address complex business challenges. This role collaborates with cross-functional teams,

including developers, engineers, and project managers, to create technical solutions that align with

the organization's goals and technology standards. They work closely with various stakeholders,

including IT teams and business units, to translate business problems into technical solutions. This

includes selecting appropriate technologies, designing the overall system architecture, and guiding

the development and integration processes. The ideal candidate will have extensive experience

with ITSM, ITOM, ITAM, IRM, CMDB, CSDM and Product Portfolio Management.

QUALIFICATIONS


• Bachelor's degree in Computer Science, Information Technology, or a related

field.


• Strong background in the ITIL framework, with ITIL 4 Foundation certification.


• ESM Platform's equivalent of Technical Architect Certifications.


• 12-15 years of experience in IT service management, enterprise architecture,

and ESM platforms.


• Proven track record of successfully designing and implementing complex

ESM solutions in large-scale enterprises where manufacturing environment

will be a plus.


• Experience with ServiceNow Common Service Data Model (CSDM) and

ServiceNow Sprints for agile project delivery.


• At least 5 successful implementations of ESM Platforms.


• In-depth knowledge of ESM platform architecture, modules, and capabilities.


• Strong expertise in ITSM, ITOM, ITAM, IRM, CMDB, CSDM and Product Portfolio

Management


• Proficiency in scripting languages and integration technologies (REST, SOAP,

JSON, XML).


• Experience with CMDB, Discovery, Orchestration, and automation tools.


• Knowledge of integration using Automation Engine/Integration Hub and RPA

Hub for COTS and other business applications for workflow orchestration.


• Ability to design GenAI Now Assist solutions and Performance Analytics

Dashboards


• Excellent communication, presentation, and interpersonal skills.


• Strong analytical and problem-solving abilities.


• Ability to work effectively in a fast-paced, dynamic environment.


• Leadership skills with the ability to mentor and guide team members.

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