Service Officer Pool Tarlac and Pampanga Area

3 days ago

Capas, Central Luzon, Philippines Rural Bank of Angeles Full time ₱150,000 - ₱250,000 per year

DUTIES & RESPONSIBILITIES

· Control

Ensure that branch-operating transactions are carried out in accordance to policies and procedures.

Act as primary custodian of cash and all other accountable items.

Exercises delegated limits in approving daily branch transactions.

Identifies risks and sets up controls to prevent potential losses.

· Service

Handle client inquiries and complaints.

Evaluates and recommends process change to improve customer service.

Formulate service plans and activities to achieve optimum service quality.

Handles monitoring and maintenance of branch premises and equipments.

Review delinquency on a daily basis.

· Sales

Helps the Branch operate profitably within defined targets.

Solicit accounts/cross-sells bank products and services.

· Financial Management

Contributes to management of branch cost efficiency.

· People Management

Manages and develops staff competencies through counseling, coaching and cross-posting.

Prepares succession planning.

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