Systems Integration

Job Overview:

We are seeking a dedicated and enthusiastic Systems Integration & Automation Specialist to join our Clients' operations team. The successful candidate will be responsible to design API integrations, support automation, and manage IT systems across business teams..

Work Set Up:

• Employment Type: Full Time

• Shift Schedule: Mon-Fri, 6:30 am to 3:30 pm

• Work Setup: Onsite

• Location: Cavite

• Client Industry: Property/Real Estate/Financial Education

Key Responsibilities:

• API and Webhook Integration

o Design, develop, and manage integrations between internal and external systems using APIs and webhooks.

o Collaborate with partners and vendors to ensure effective data flow between systems.

o Troubleshoot and resolve issues related to API integrations and maintain data integrity.

• Technical Support & Collaboration

o Provide technical solutions for API integrations, cyber security and system configurations to both internal and external stakeholders.

o Work closely with the Operations, Marketing and Sales Teams to scope, design, and implement solutions that meet business requirements.

o Document technical processes, configurations, and system integration guides.

o Support business teams on the use of core line of business applications and data

o Provide training where required on platform integration, functionality and maintenance

• IT Administration Support

o Provide administration support for Google Workspace and Zoom Enterprise, including user account management, configuration, and troubleshooting.

o Monitor system performance and apply updates, patches, and security measures.

o Assist internal teams with IT-related tasks and system configurations.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology or any related field.

• 3-4 years of experience in a related role.

• Proficiency in JavaScript

• Strong experience with API development, system integrations, and webhooks

• Solid understanding of JSON and data handling

• Hands-on experience with Salesforce Apex and SOQL

• Experience with and/or n8n for automation

• Working knowledge of SQL

• Familiarity with REST APIs, authentication methods, and Git

• Experience troubleshooting data and integration issues

• Strong analytical and business problem-solving skills

• Strong time management and attention to detail

• Clear and confident English communication (written and verbal)

• Ability to explain technical concepts to non-technical stakeholders

• Experience with BigQuery

• Exposure to data pipelines / analytics workflows

• Familiarity with cloud or iPaaS platforms

Workplace Perks:

• Competitive salary package

• HMO coverage

• Fixed weekends off

• Meal allowance

• Attendance bonus

• 20 days of paid leave to be used on your own discretion (including 5 credits convertible to cash)

• Monthly social activities and annual company outing (domestic/international)

• Vibrant, diverse and inclusive work environment

About Us:

Shadow Office Solutions is an Australian operated BPO committed to delivering exceptional services and innovative solutions to our clients. We pride ourselves on our skilled workforce and a culture of excellence, collaboration and continuous improvement. We're growing and looking for talented individuals to join our dynamic team.

Shadow Office Solutions is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.