Senior Operations Manager
3 days ago
Job Summary:
The Senior Operations Manager – South (Contract Logistics) leads multi-site warehousing and distribution operations across the South region, ensuring service excellence, cost efficiency, contract compliance, and profitable growth. This role is accountable for operational execution, client satisfaction, P&L performance, and continuous improvement in complex contract logistics environments.
Key Responsibilities:
Operations & Service Delivery
- Oversee end-to-end contract logistics operations including warehousing, distribution, inventory management, and value-added services across multiple sites.
- Ensure compliance with SLAs, KPIs, contractual commitments, and customer-specific SOPs.
- Drive productivity, accuracy, OTIF performance, and service reliability across accounts.
Client & Contract Management
- Serve as senior escalation point for key accounts and manage client relationships at regional level.
- Lead contract implementation, renewals, renegotiations, and change management initiatives.
- Ensure scope adherence, margin protection, and commercial performance of contracts.
Financial & Commercial Performance
- Own regional P&L, budget planning, cost control, and productivity improvements.
- Drive margin optimization through labor modeling, automation, layout optimization, and process reengineering.
- Support commercial proposals, RFPs, and pricing models for new and expanding accounts.
People Leadership & Capability Building
- Lead Operations Managers, Site Heads, and support teams to deliver consistent execution.
- Develop high-performing teams through coaching, succession planning, and performance management.
- Build a strong culture of accountability, safety, customer focus, and continuous improvement.
Continuous Improvement & Systems
- Lead Lean, Six Sigma, WMS optimization, automation initiatives, and operational excellence programs.
- Ensure standardization of best practices, reporting, and performance management across sites.
- Drive digital transformation and analytics adoption for operational visibility.
Compliance, Safety & Risk
- Ensure full compliance with labor laws, safety standards, ISO requirements, and company policies.
- Lead risk management, audit readiness, and business continuity planning.
- Promote zero-incident culture and strong operational governance.
Qualifications:
- Bachelor's degree in Supply Chain, Industrial Engineering, Business, or related field.
- 10+ years of experience in contract logistics, warehousing, and distribution, with 5+ years in regional or multi-site leadership roles.
- Strong background managing multi-client warehouses and complex contractual SLAs.
- Proven experience in P&L ownership, contract negotiation, and operational scale-up.
- Advanced knowledge of WMS, labor management systems, automation, and CI tools.
Job Types: Full-time, Permanent
Pay: From Php45,000.00 per month
Benefits:
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Promotion to permanent employee
Work Location: In person
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