SAP Support Consultant

Company Overview:
cbs APAC is a leading international consultancy headquartered in Heidelberg, Germany. We deliver high-end quality consulting and technology services to large industrial corporations that run SAP.
For more information about our company, please visit our website at cbs APAC

Position:
AMS - FICO Consultant

Modules:
FI & CO

Added Input:
Upon submission of your application, a link to a questionnaire specific to the applied role will be provided. Kindly ensure timely completion and response.

Responsibilities:

AMS Support & Incident Resolution

• Provide day-to-day
  AMS support
  to clients based in the Philippines and across the region.
• Promptly address and
  resolve SAP FICO incidents
  , ensuring minimal business disruption.
• Troubleshoot functional issues and work with technical teams for deeper analysis when required.

Change Request & Service Request Management

• Evaluate, propose, and implement solutions for
  Change Requests (CRs)
  based on business needs.
• Ensure CRs are delivered within agreed timelines while maintaining compliance with governance standards.
• Handle
  Service Requests (SRs)
  efficiently and provide timely support to end-users for all FICO-related processes.

Configuration & Customization

• Contribute to the
  configuration, enhancement, and customization
  of SAP FICO functionalities based on business requirements.
• Collaborate with ABAP developers and other module consultants for integrated solutions.
• Participate in system testing, validation, and documentation for configuration changes.

Performance & SLA Management

• Work closely with customers, internal teams, and regional support groups to ensure all issues, requests, and tasks are followed up and closed promptly.
• Ensure service quality by consistently meeting or exceeding
  SLA commitments
  .

Continuous Improvement & Knowledge Sharing

• Identify recurring issues and recommend
  process improvements or automation
  to enhance system stability.
• Participate in knowledge-transfer sessions, documentation updates, and internal learning initiatives to improve team capability.

Requirements:

• Minimum
  3 years of experience
  in an AMS support role, preferably handling SAP environments.
• Bachelor's degree in
  accounting, Finance, Business
  , or other related fields.
• At least
  3 years of professional experience in SAP FICO
  , including strong understanding of FICO processes and
  integration with other SAP modules
  .
• Hands-on project experience in
  SAP S/4HANA
  is a strong advantage.
• Knowledge of
  ABAP
  or the ability to perform basic debugging is an added benefit.
• Fluent in
  English
  , both written and verbal.
• Industry experience in
  Utilities (Electricity, Water, or Gas)
  is a plus.
• Strong analytical, problem-solving, and communication skills.
• Ability to work under pressure, prioritize tasks, and meet SLA commitments.
• Team player with the ability to collaborate with technical teams, business users, and regional stakeholders.

ME: This is you

• An analytical and problem-solving consultant with the desire to develop your own skills and talents.
• An eloquent and extroverted person happy to support our pre-sales cycle.
• Passionate and determined while appreciating teamwork.
• Willing to take over responsibility and to make decisions.
• Able to lead a small team, with strong social and communication skills.

WE: That's us

• A great team of passionate consultants
• Strong personalities that are fair, open, and respectful to each other
• Attractive and competitive salary and package
• A company that continuously spends more than 6% of its revenue in the education of its employees

Interested in sharing the ONE passion?

We'd love to hear from you Don't hesitate to contact us by phone, email, or LinkedIn. We look forward to receiving your application documents, which should include your résumé (with project descriptions), salary expectations, and references (if available).