General Manager – Community Mall Operations

7 days ago

Manila, National Capital Region, Philippines Q2 HR Solutions Full time ₱2,000,000 - ₱2,500,000 per year

About the Role:

Q2 is hiring a
General Manager
on behalf of a well-established community mall organization with 44 sites across Luzon. This leadership role is responsible for driving operational excellence, customer satisfaction, and innovation across all mall locations. The GM will play a key role in aligning senior management with strategic goals and ensuring the organization continues to uplift lives and serve communities effectively.

Key Responsibilities:

Strategic Leadership & Alignment

  • Lead and manage the nationwide mall operations team, ensuring alignment with the company's mission and values
  • Keep senior management focused on strategic goals, KPIs, and performance metrics
  • Foster a culture of accountability, collaboration, and continuous improvement
  • Deliver three (3) mall expansions annually, ensuring readiness in systems, people, and processes

Operational Excellence

  • Ensure consistent, high-quality mall operations across all sites
  • Implement systems that promote efficiency, safety, and sustainability
  • Monitor performance and customer feedback to drive improvements

Customer Experience & Community Engagement

  • Enhance the customer journey by making malls welcoming, accessible, and responsive to community needs
  • Collaborate with marketing and tenant relations teams to create engaging mall experiences
  • Build strong relationships with tenants, local stakeholders, and community leaders

Organizational Development

  • Develop infrastructure and talent pipelines to support long-term growth
  • Mentor future leaders and ensure succession planning
  • Strengthen organizational resilience and capability

Qualifications:

  • Proven experience in multi-site retail, restaurant operations, or FMCG
  • Strong strategic thinking and execution skills
  • Excellent leadership, communication, and stakeholder management abilities
  • Passion for community development and customer service
  • Experience managing organizations with 600+ employees

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