MASS HIRING: Customer Service Representative

2 days ago

Taguig, National Capital Region, Philippines Quess Full time $40,000 - $60,000 per year

Products & services- US & Canada website

  • Providing customized printing and marketing services

  • Sm-med enterprises from any marketing collaterals

  • Printing & design company specializing in printing materials

  • B2B not B2C

Job Description:

  • Frontline representative to support Company's customers via Phone, Email, and/or Chat

  • Demonstrate strong customer service skills to optimize the experience for each customer contact

  • Ability to empathize and relate to customers even during difficult conversations

  • Walk the customer through websites, customer-facing platforms, and tools to complete desired actions

  • Perform accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined procedures

  • Use appropriate systems and available resources as necessary to assist in responding to each request

Site Location: 3rd, 4th and 5th Floors Ten West Campus Building Le Grand Avenue, McKinley Taguig, Manila, 1634 Philippines

Start Date: June 2025

Setup: Night shift and Onsite

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