SPE-CHD & Troubleshooting

2 weeks ago

Manila, National Capital Region, Philippines Cognizant Technology Solutions Full time ₱1,200,000 - ₱2,400,000 per year

Job Summary

Join our dynamic team as a Specialist in SPE-CHD & Troubleshooting where you will leverage your expertise in ISV and Hi-Tech domains. With a hybrid work model and day shifts you will collaborate with cross-functional teams to enhance our technological solutions. Your role will be pivotal in ensuring seamless operations and driving innovation contributing to our companys success and societal impact.

Responsibilities

  • Analyze and resolve complex technical issues related to SPE-CHD ensuring minimal disruption to operations.
  • Collaborate with cross-functional teams to develop and implement effective troubleshooting strategies.
  • Provide expert guidance on ISV and Hi-Tech domain-specific challenges to enhance system performance.
  • Utilize strong English communication skills to articulate technical concepts to non-technical stakeholders.
  • Monitor system performance and proactively identify potential areas for improvement.
  • Document and maintain detailed records of troubleshooting processes and resolutions.
  • Assist in the development of training materials to enhance team knowledge and skills.
  • Conduct regular system audits to ensure compliance with industry standards and best practices.
  • Engage in continuous learning to stay updated with the latest technological advancements in the field.
  • Support the implementation of new technologies and processes to improve operational efficiency.
  • Coordinate with vendors and third-party service providers to resolve technical issues.
  • Ensure all solutions align with company objectives and contribute to overall business goals.
  • Foster a collaborative environment to encourage knowledge sharing and innovation.

Qualifications

  • Possess a strong understanding of ISV and Hi-Tech domains with practical experience in troubleshooting.
  • Demonstrate excellent English communication skills both verbal and written.
  • Exhibit a proactive approach to problem-solving and a keen attention to detail.
  • Show proficiency in documenting technical processes and solutions.
  • Have a track record of working effectively in a hybrid work model.
  • Display the ability to work independently and as part of a team.
  • Maintain a commitment to continuous learning and professional development.

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