Bilingual Technical Support Representative

2 weeks ago

Manila, National Capital Region, Philippines Pronext Outsourcing Agency Full time

We are looking for a Vietnamese-speaking Technical Support Representative (SPE Level) to join our team in Bridgetowne, Quezon City. The ideal candidate will provide technical assistance and support to clients, ensuring timely resolution of IT-related issues. This role is best suited for someone with a strong background in technical support or IT helpdesk, excellent communication skills in both Vietnamese and English, and the ability to thrive in a fast-paced BPO environment.

Key Responsibilities

  • Provide technical support to customers via phone, email, or chat in both Vietnamese and English.
  • Diagnose and resolve hardware, software, and network-related issues.
  • Guide customers through step-by-step troubleshooting procedures.
  • Escalate complex issues to higher-level support teams when necessary.
  • Document customer interactions, technical issues, and resolutions accurately in the system.
  • Ensure high levels of customer satisfaction by delivering efficient and effective service.
  • Collaborate with internal teams to identify and implement process improvements.

Qualifications

  • At least 2 years of college education completed.
  • Minimum of 1 year BPO experience, preferably in a Technical Support or IT Helpdesk role.
  • Proficient in Vietnamese and English (spoken and written).
  • Strong technical knowledge in computer systems, mobile devices, and networking.
  • Excellent problem-solving, multitasking, and customer service skills.
  • Willing to work onsite in Bridgetowne, Quezon City.
  • Amenable to a shifting schedule.
  • Must be able to start by November 25, 2025.

Job Type: Full-time

Pay: Php80, Php100,000.00 per month

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