Operations Manager
5 hours ago
Mama Lou's Group is looking for a highly driven and strategic Operations Manager to lead and elevate our restaurant operations. This role is perfect for a strong leader with a passion for people, process efficiency, and delivering excellent guest experiences across multiple branches.
Key Responsibilities:
- Oversee day-to-day restaurant operations to ensure efficiency, consistency, and exceptional service.
- Lead, mentor, and develop Area Managers and store leadership teams.
- Monitor operational KPIs, including sales performance, cost control, service quality, and customer satisfaction.
- Implement and improve operational systems, processes, and best practices.
- Ensure compliance with company standards, policies, and food safety regulations.
- Support manpower planning, training, and performance management across stores.
- Collaborate with cross-functional teams (HR, Finance, Marketing, Supply Chain, etc.) to support operational needs.
- Drive initiatives that enhance productivity, profitability, and overall guest experience.
- Conduct regular store visits and operational audits to ensure consistent execution of standards.
Qualifications:
- Bachelor's degree in Business Management, Hospitality Management, or any related field.
- Minimum of 5 years of experience in operations leadership, preferably in the F&B or hospitality industry.
- Strong leadership and people-management skills.
- Excellent communication, decision-making, and problem-solving abilities.
- Solid understanding of restaurant operations, cost control, and KPI management.
- Highly organized, adaptable, and capable of managing multiple locations.
- Willing to travel regularly for store visits and operational reviews.
Job Type: Full-time
Pay: From Php70,000.00 per month
Benefits:
- Additional leave
- Company events
- Employee discount
- Flexible schedule
- Health insurance
- Paid training
- Promotion to permanent employee
Ability to commute/relocate:
- Muntinlupa: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- Operations Manager: 5 years (Required)
Language:
- English (Required)
Willingness to travel:
- 100% (Required)
Work Location: In person
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