Personal Virtual Assistant

(Client Support & Email Management)
Company: Automagic Solutions
Employment Type: Remote | Part-Time (6 hours/day)
Starting Pay: $100/week (USD), paid every Friday via Payoneer, $200 a week after first 90 days
Working Hours: Flexible but must be within 9:00 AM – 5:00 PM Eastern Time (ET)

About Us:

Automagic Solutions is a rapidly growing, service-based agency that helps clients launch fully automated cleaning businesses. We handle the branding, staffing, and marketing to build their business from scratch, making it a completely hands-off process for them. Due to a recent surge in client demand, we are expanding our team and are seeking a warm, proactive, and professional Virtual Assistant to support both our leadership and our valued clients.

Job Summary:

We are looking for a Virtual Assistant to join our remote team and support our clients and customer success team. You will be responsible for managing five client-facing email accounts, responding to customer inquiries, handling service delays with grace, and hopping on Google Meet support calls when needed. This is a client-facing role that requires confidence, kindness, and top-tier english communication skills.

Key Responsibilities:

• ??Email Management:

• Monitor and respond to emails daily across five client communication inboxes.

• Reply to all inquiries during business hours (9AM–5PM ET), using provided scripts & chat gpt if needed.

• Sign emails as our official Assistant.

• Client Support & Damage Control: Helping with client retention

• Handle high-volume support inquiries and de-escalate frustrated clients.

• Provide updates, reassurance, alternative options, and solutions for clients requesting refunds or support due to service delays.

• Google Meet Support Calls:

• Open a few days with a few hours open for optional client support video calls at their request.

• Appear professional with a clean or branded background (we can provide a virtual background).

• Be a calm, happy, and positive presence to help clients feel supported and heard.

• Task Delegation & Tracking:

• Use Google Tasks to notate and assign internal follow-ups from client emails.

• Ensure accurate communication between departments to keep client projects moving.

• Administrative Assistance:

• Provide virtual assistant support to the CEO, managers, and supervisors.

• Join our Slack workspace to stay connected with the internal team and ask for help as needed.

Requirements:

• Reliable internet connection with working camera and mic for Google Meet

• Fluent English with clear, professional communication skills (spoken and written)

• Outgoing, approachable, solution-focused, and patient with customers

• Comfortable with technology (Gmail, Google Tasks, Slack, Google Meet, etc.)

• Able to work independently and manage time effectively

• Willing to use ChatGPT for fast and accurate communication (strongly encouraged)

• Must appear on camera with a clean/professional background (we can provide optional image)

Work Hours & Flexibility:

• You may choose your own schedule within the 9AM–5PM EST window.

• Example: 9AM–3PM, or 11AM–5PM.

• Expected to work 6 hours/day, Monday through Friday.

Compensation & Growth:

• $100/week (USD) paid every Friday via Payoneer ($200 a week after 90 days)

• All training provided virtually

• Scripts, SOPs, and team chat support available

• Opportunities for raises and promotion based on performance

• Long-term role with potential to grow within the company

How to Apply:
1. Submit your resume to Upgrade to see actual info with a video recording of yourself to apply (I will not check messages on here only emails)
2. Submit a short video interview introducing yourself and explaining why you're a good fit
3. Be ready to start as soon as possible