ServiceNow Technical Consultant II

Responsibilities

· Maintaining and improving of existing setup

· Collaborate with application developers and application development teams

· Adhere to architecture standards

· Ability to quickly turn around enhancements and fixes

· Responsible for producing stable solutions on-time

· Solutions must be maintainable and leverage existing code or OOB functionality where possible

· Provide support for ServiceNow Platform

· Configure and enhance OOB solutions and custom apps on the ServiceNow Platform

· Facilitate system upgrades, updates and patches

· Perform root cause analysis and debug problems

· Develop and maintain data integration between ServiceNow and other platforms

· Suggest modifications to the development standards

· Successfully supporting the transformation of the Ivoclar group and the IT into a service oriented organizational unit

· Promote and champion the benefits of Incident, Problem, Change, Release, Request, Knowledge Management, CMDB and other IT Service Management processes

· Develop and drive implementation of the service management tools, monitoring and associated business processes across the overall Ivoclar Vivadent group

· Support continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders.

· Partner with relevant departments to see how services are currently accepted, used to provide continuous service improvement

· Provide training opportunities to build the skills of IT employees and ensure their ongoing ability to provide effective global support

· Seek opportunities to utilize technology to improve operations, increase productivity, ensure accuracy and reduce costs

· Maintain close interactions with global Information Technology team members

· Continuous interaction with customers, vendors and suppliers to negotiate and develop IT frameworks and contracts under the guidance of the Global Information Technology Department for relevant topics.

· Represents the Global IT internally and to external customers and peers.

· Identifying and acting on opportunities to improve service quality.

· High focus on customer service and user satisfaction

· In charge of administrative processes and travel management

· Creation of documentation, user guides and presentations

· Implementation and compliance with the Quality Management requirements

· Implementation and fulfillment of the safety manual's requirements

· Implementation and fulfillment of the personnel handbook's requirements

Implementation and fulfillment of the regulatory requirements

Qualifications:

• Bachelor's degree with IT Background or a minimum of 5 years solid background in Service Now
• Minimum of 5 yrs Extensive Knowledge of the ServiceNow platform
• Advanced problem-solving ability
• Extensive knowledge of JavaScript
• Familiarity with UI, SQL, HTML and CSS
• Knowledge of XML and structural programming concept
• ServiceNow CSA (Certified System Administrator) certification
• Fluent in written and spoken English, further languages preferred.

· Advanced service and project management skills.

· Advanced knowledge of state-of-the-art IT Services and practical experience in designing and implementing.

· Team player (must be able to work in a virtual and distributed team)

· Ability to work with people from a variety of different culturally diverse backgrounds

· Customer friendly, oriented and pro-active

· Communicative and cooperative

· Trustworthy, reliable, flexible and resilient

· Motivated, goal oriented, persistent and a skilled negotiator.

· Ability to travel both domestically and internationally