Account Specialist II

1 day ago

Cebu City, Central Visayas, Philippines JPMorgan Chase Full time ₱900,000 - ₱1,200,000 per year

At JPMorgan Chase, we are committed to delivering exceptional service and innovative solutions to our clients. As a global leader in financial services, we value diversity, collaboration, and professional growth. Join our team and be part of a dynamic organization that encourages creativity, teamwork, and career advancement.

Chase Merchant Services, a business unit within Corporate and Investment Banking, is a global leader in payment processing and merchant acquiring, capable of authorizing transactions in over 130 currencies.  The company's proprietary platforms provide access to a wide variety of payment methods, such as credit cards, debit cards, prepaid stored value cards and electronic check processing.

As the Disputes Phones Account Specialist within Chase Merchant Services, you will answer and resolve calls/inquiries from internal/external sources that relate to Post Deposit Events (chargebacks, retrievals, and adjustments, etc.). You will ensure timely follow-up on merchant/card issuer inquiries 100% of the time, research and work incoming chargebacks from the work queue, and analyze disputes and other exceptions. You will follow defined procedures accurately to take appropriate actions within strict deadlines.

Job Responsibilities

  • Work Chargeback cases via phones and back office within strict timeframes; failing to do so could potentially result in the financial liability or reputational risk for the business and company 
  • Demonstrate high analytical ability given the direct impact on merchant experience and merchant retention.
  • Research any errors such as duplicate, voided, partial or incomplete statuses on various systems as needed 
  • Educate the merchant on the Payment Brand and Debit Network Rules and assist in resolving disputes 
  • Liaise with other areas of the organization, card issuing banks and merchants, in order to provide timely resolution to merchant inquiries.
  • Interface with several internal departments on a regular basis (e.g. Account Management, IT, Accounting, Product & Project Management, Leadership & Development and Help Desk)

Required qualifications, capabilities and skills

  • Critical thinking and ability to exercise independent judgment
  • Take ownership of each customer while empathizing and prioritizing customer needs
  • Required to abide by all applicable regulatory and department practices and procedures
  • Must be able to multi-task and be self-directed
  • Flexible, easily adaptable 
  • Ability to provide professional and interpersonal communication when interacting with others
  • Self-motivated, works well with minimal supervision, & performs well in a team environment.

Preferred qualifications, capabilities and skills

  • Preferred qualification includes college/university diploma/degree.
  • Minimum of  2 years of payment  industry experience. Certified on the majority of the Help Desk calls types: Chargebacks, ROL , Statements, Billing, Risk, Collections, , etc.
  • Must be willing to work overnight & shifting schedule
  • Strong knowledge of payment processing industry and related procedures and products

Additional Information:

  • Shift Schedule: Variable Shift, Weekends Off (Shift Change annually).

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.

  • Account Specialist II

    1 day ago

    Cebu City, Central Visayas, Philippines JPMorgan Chase Full time ₱900,000 - ₱1,200,000 per year

    Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? As the Account Service Specialist II within the Merchant Services team, you will be an advocate for our merchants by providing phone support, offering resolutions to payment processing issues, technical troubleshooting, and addressing general...

  • Accountant II

    5 days ago

    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time ₱900,000 - ₱1,200,000 per year

    OverviewAccountant II is accountable for delivering client financial reporting through internal operational effectiveness of the accounting and internal controls functions, that will support and produce positive customer experiences for our external client base. He/she is also accountable for producing creative ideas about how to improve financial...

  • Audit Staff II

    1 week ago

    Cebu City, Central Visayas, Philippines P&A Grant Thornton Full time $104,000 - $130,878 per year

    The Audit Staff II (Semi-Senior) primarily supports the Audit Manager in all phases of ongoing projects and of the engagements.Primary Duties & ResponsibilitiesProvides input to and works closely with the Audit Manager in planning and scheduling work to be done on engagements, including the preparation of estimated time budgets and staffing requirements...

  • Implementation Consultant II

    5 days ago

    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time ₱900,000 - ₱1,200,000 per year

    OverviewSUMMARYRealPage Implementation Consultant II is responsible for working across multiple product teams to implement end-to-end UEM and VCR solutions for customers. This includes analyzing requirements and validating due diligence collected by the RUM Onboarding team, consulting with client on any specific needs, submitting setup request, ensuring...

  • product specialist

    7 days ago

    Cebu City, Central Visayas, Philippines Julie's Franchise Corporation Full time ₱80,000 - ₱120,000 per year

    The Product Specialist is accountable for assisting bakeshops in consistently delivering high-quality products by effectively initiating and overseeing the transfer of knowledge to both new and experienced bakers.They play a crucial role in protecting the company's brand by ensuring that all products meet established quality standards. This person...

  • Implementation Consultant II

    5 days ago

    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time ₱40,000 - ₱60,000 per year

    OverviewThe RealPage System Implementation Consultant II provides subject matter expertise for assigned customer implementations, for one or more RealPage products. The Product Consultant provides best practice guidance, manages customer deliverables and adheres to project timelines. The Product Consultant is responsible for data analysis, on-time...

  • Tax Specialist

    7 days ago

    Cebu City, Central Visayas, Philippines Adamant Development Corporation Full time ₱900,000 - ₱1,200,000 per year

    I. Job PurposeThe Tax Specialist provides expert guidance on tax matters related to construction projects, procurement, and corporate transactions, contributing to the overall financial health of the company.II. Responsibilities, Authorities and AccountabilitiesEnsure accurate and timely preparation and filing of all tax returns (e.g., VAT, corporate income...

  • Accounting Specialist

    7 days ago

    Cebu City, Central Visayas, Philippines Blue Wolf Solutions Full time ₱400,000 - ₱600,000 per year

    Job Description:We're looking for an experienced and highly organized Accounting Specialist to join our remote team. The ideal candidate will have a strong background in managing financial records, a keen eye for detail, and a passion for ensuring accuracy and compliance in all accounting processes.As an Accounting Specialist, you'll be responsible for a...

  • Customer Support Specialist

    1 day ago

    Cebu City, Central Visayas, Philippines Karbon Full time ₱900,000 - ₱1,200,000 per year

    We're looking for a detail-oriented and customer-focused Support Specialist to join our team. This role will focus on helping customers set up, troubleshoot, and optimize integrations between our platform and third-party tools as well as learn and provide support to Large Firms and complex requests created by our Tier 1 support team. You'll be the go-to...

  • Financial Accounting Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines Gems Global Ventures Corporation Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionGems Global Ventures Corporationis a trusted importer of premium frozen beef, pork, and seafood with over35 years of experience. We take pride in delivering top-quality products, ensuring customer satisfaction, and maintaining strict food safety standards.Role DescriptionPosition:Financial Accounting SpecialistLocation:Cebu...