Cashier Staff

Main Duties and Responsibilities

I. Collection Process

1. Ensure strict implementation of Standard Operating Procedures (SOPs)

2. Receive payment by cash, check, credit/debit cards, fund, wire transfers and inter branch deposits

3. Validate payments and documents prior to issuance of receipts to internal and external customers

4. Verify properly the identity of the person doing the transaction (ensure that he/she is the owner of the credit card, ensure proper payment allocation and confirmation)

5. Ensure that the issuing cashier properly signs issued receipts

6. Ensure that funds are accounted and deposited in the company depository banks

7. Secure cash and check items in the vault at the end of the day using key and lock combinations

8. Issue receipts for cash, check, credit card, inter-branch and all other forms of collections on a timely manner

9. Ensure accurate posting of payment to TIAC system (payment type, mode of payment, proper tagging of client policy, depository bank, among others)

10. Process prompt receipting of unreceipted collections based on established cut off period—If documents were received before 3PM, must be receipted within the day, if after 3PM either within the day or before 10AM of the following day

11. Ensure that reports are checked by co-cashier and validated by cashier supervisor or team leader during mid-day and end of day

12. Ensure that all documents are available for daily checking of cash supervisor

13. Ensure that all Provisional Receipts are properly issued with corresponding Acknowledgement Receipt

14. Ensure that original cancelled receipts are properly received and accounted for prior to cancellation and turning over to accounting team

15. Coordinate with Insurance Sales Executives (ISEs) regarding returned checks and other payment concerns on a timely manner

16. Coordinate real-time with co-cashiers, team leaders, cashier supervisors and senior cash supervisor for smooth day-to-day activities on site

II. Customer Service

1. Provide positive customer experience through fair, friendly, and courteous service

2. Communicate with customers and ensure to address all concerns on time

3. Observe alternate lunch break to ensure continuous cashier operations

III. Admin Task And Reports

1. Prepare and submit mid-day report

2. Prepare and submit Individual End of Day Report

3. Prepare and submit consolidated End of Day Report

4. Prepare and submit Daily Cash Position Report

5. Prepare summary of check collection and receipted fund transfer and direct deposit

6. Monitor PR and AR

7. Prepare and submit petty cash fund replenishment report

8. Take responsibility for inquiries regarding receipted transactions

9. Coordinate directly with accounting team regarding any concerns / issues encountered during receipting

10. Ensure timely uploading of collected PDCs to check warehousing facility of the company

11. Ensure accurate check details such as client's name, check number, check amount, among others, for easy identification during receipting and reconciliation

12. Ensure that check warehousing details match with the details on the actual check

13. Validate all online banking or manual bank statements/passbooks deposits the following day to ensure that deposits declared in the mid-day and end of day report match with the amount credited to the bank; all checks deposited must be properly monitored for on time receipt issuance and returned check reporting purposes

14. Ensure timely issuance of IOL for returned checks

15. Prepare and submit daily and monthly report of unreceipted / unidentified collections email to Insurance Department, Accounting, Finance Senior Manager, and Cash Senior Supervisor

16. Ensure that cash and check deposit slips are attached to the end of day reports

17. Serve as a backup to TMBC cashier

18. Ensure timely response to emails requiring immediate attention

19. Coordinate with the immediate superior on all issues encountered during daily operations

20. Perform other job-related tasks that may be assigned from time to time

Job Types: Full-time, Fresh graduate

Benefits:

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person