AP/AR Customer Service Representative

Your Next Career Move: Where Customer Service Meets Accounting Excellence

Are you ready to be the voice that keeps American businesses running smoothly—from the comfort of your Philippine home office?

The World We're Building

Imagine businesses and nonprofits across America operating with crystal-clear financial visibility. Picture entrepreneurs making confident decisions because their numbers are accurate, accessible, and actionable.

That's the world Accountable Numbers creates every single day.

We're not just processing invoices and managing receivables. We're building the financial foundation that allows organizations to grow, innovate, and impact their communities. Every call you make, every payment you process, every ticket you resolve—it all adds up to stronger businesses and healthier communities.

Your Team & Mission

You'll join a small (7 person) tight-knit team of accounting professionals working remotely across the Philippines, working closely via video call with each other and live chat. Our CEO Amanda is directly involved every day, and you have a great team to rely on and learn from.

Your mission? Simple but powerful: Be the professional, friendly voice that represents Accountable Numbers to U.S.-based clients while ensuring every dollar is tracked, every invoice is processed, and every customer interaction reflects our commitment to excellence.

Led by CEO Amanda Hendren—host of the 'Accounting Recounted' podcast—we've built our reputation on one thing: exceptional service delivered by exceptional people. That's where you come in.

How We Work

We work with uncompromising precision in everything we do. We maintain relentless focus on customer experience because our reputation lives in every conversation. We deliver results daily because our clients depend on us—period.

This isn't a job where you coast. This is high-volume, high-impact work where your performance directly affects real businesses and real people. You'll know every single day whether you crushed it or fell short. We love that clarity. If you don't, keep scrolling.

STOP. Read This Before You Continue.

If you're still reading, ask yourself these questions:

• Do you genuinely LOVE talking to people—even challenging ones—and making things right?
• Does the idea of completing a structured checklist daily and clearing your desk early excite you?
• Are you the person others describe as having exceptional English communication skills?
• Do you thrive under time pressure and high standards?
• Does accuracy matter to you at a gut level—like it actually bothers you when numbers don't match?

If you're nodding yes and feeling a pull to keep reading, this might be YOUR role.

If you're thinking "maybe" or "I could probably do that," this isn't for you. We need someone who's thinking "YES, THIS IS EXACTLY WHAT I WANT."

ROLE TITLE: AP/AR Customer Service Representative

What You'll Actually Do

You'll serve as the front-line voice of Accountable Numbers, combining exceptional customer service with precise financial processing. This is where accounting meets human connection—and both matter equally.

Every day, you'll make collection calls to American businesses, enter financial data with meticulous accuracy, resolve customer inquiries, and maintain the professional reputation we've worked years to build. You're not just processing transactions. You're the person who makes our clients' financial operations run smoothly.

How This Role Powers Our Mission

When you execute flawlessly in this role, our clients get accurate financial data they can trust. That means better decisions. Stronger growth. More confidence. More impact in their communities.

You're the engine that keeps everything moving. No exaggeration.

Six Things You'll LOVE About This Role

1. Making Daily Collection Calls to U.S. businesses—turning potentially awkward conversations into professional, positive interactions that protect relationships while securing payments

2. Being the First Responder to client inquiries through Zoho Desk, providing same-day resolutions that make clients think "Wow, that was fast"

3. Mastering Multiple Accounting Platforms like QuickBooks Online and , becoming the go-to expert others turn to for guidance

4. Clearing Your Daily Checklist Early and using that extra time to learn broader accounting skills that expand your career options

5. Handling Inbound Calls where you're the problem-solver who updates payment info, answers questions, and facilitates collections in real-time

6. Seeing Direct Impact every single day—when you do your job well, businesses operate smoothly; when you excel, you become indispensable

The High-Achiever We're Looking For

You're not just qualified on paper. You embody these attributes:

Exceptional Communicator in English

You speak clearly, professionally, and confidently with native-level fluency. Americans understand you perfectly. You navigate difficult conversations with upset customers without losing your cool or your professionalism. Your voice alone builds trust.

Detail Obsessive

You catch errors others miss. Data accuracy isn't just important to you—it's personal. You can't rest knowing numbers might be wrong. You research unclear invoices until they make sense. Spreadsheets don't intimidate you; they energize you.

Time Management Ninja

You thrive working through structured checklists under time pressure. You don't just meet deadlines—you beat them. You create systems that keep you organized and prevent backlogs before they start.

Customer Service Natural

You genuinely enjoy helping people, even challenging ones. You represent companies well because you care about their reputation. You're friendly without being unprofessional. You turn frustrated callers into satisfied clients.

Tech-Savvy Quick Learner

You navigate new software platforms confidently. You don't need extensive training to figure things out. If we put you in front of QuickBooks or , you'll be proficient within weeks, expert within months.

Resilient Problem-Solver

You handle upset customers without taking it personally. You research solutions independently before escalating. You stay composed under pressure. You bounce back quickly from tough conversations.

Reliable Self-Manager

You work from home with discipline. You don't need someone watching over your shoulder. You show up on time, stay focused, and deliver consistent results. Your internet and power never fail because you've planned for contingencies.

Growth-Oriented Professional

You see this role as a launchpad, not a landing spot. You want to learn broader accounting skills. You'll pursue QuickBooks certification for the 8,000 PHP bonus—not because of the money, but because you like leveling up.

What You'll Need to Bring

Non-Negotiable Requirements:

• At least 1 year of professional customer service, collections, data entry, or administrative experience
• Superior English communication skills (verbal and written)—this is THE key requirement
• Meticulous attention to detail with proven accuracy in data entry
• Professional experience communicating with English-speaking clients or customers
• Stable high-speed internet and uninterrupted power supply at your home office
• Availability to work 8:30 AM - 5:30 PM Central Standard Time (USA)

Bonus Points For:

• Previous experience with QuickBooks Online, , or similar accounting platforms
• Background in accounts receivable, accounts payable, or bookkeeping
• Experience working remotely with U.S.-based clients
• Familiarity with Zoho Desk or CRM/ticketing systems
• Understanding of basic accounting principles

Why Join Accountable Numbers

Real Career Growth Path

This isn't a dead-end data entry position. After you master your daily AP/AR responsibilities, we'll train you in broader accounting functions. You'll become a subject matter expert in multiple systems. Eventually, you could lead our entire AP/AR process optimization. We invest in people who invest in themselves.

Pay: P23,500 per month + P6,500 Monthly work-from-home allowance (after 3 months)

Comprehensive Benefits That Show We Care

• HMO Health Insurance (90% employer-paid after 3 months)
• 28 Total Paid Days Off (10 vacation + 5 sick + 13 U.S. federal holidays)
• P1,000 Holiday Meal Allowance for each US holidays
• 13th Month Pay annually
• P8,000 Bonus when you earn QuickBooks Online certification
• Technology & Supplies Reimbursement for your home office setup
• Professional Development Days dedicated to learning and growth

Work-Life Balance That's Actually Real

Remote work from your Philippine home office. Structured schedule with clear expectations. No unpredictable overtime. When your daily checklist is done, you're done. Use that extra time to develop new skills or enjoy your life.

A Team That Has Your Back

You'll work with professionals who respect your expertise and support your growth. With Amanda, our CEO, directly involved every day, you're joining a team of seven committed professionals who collaborate across time zones via video calls and live chat to deliver excellence. You'll have a great team to rely on and learn from.

Work That Actually Matters

Every collection call you make, every invoice you process, every customer inquiry you resolve—it all contributes to helping American businesses and nonprofits operate more effectively. You're not just pushing papers. You're enabling impact.

What Your Days Will Look Like

Morning: Review your daily AP/AR checklist and prioritize collection calls

Mid-Morning: Make outbound collection calls to U.S. businesses, maintaining professional warmth while securing commitments

Afternoon: Process data entry for invoices, payments, and bills in QuickBooks Online and with meticulous accuracy

Throughout the Day: Respond to Zoho Desk tickets same-day, answer inbound client calls, update payment information, and resolve account inquiries

End of Day: Complete account reconciliation support, document all communications, and if you've cleared your checklist early—dive into learning new accounting skills

Key Performance Expectations:

• All tickets and reminders resolved day-of-issue
• All required collection calls completed daily
• Professional, friendly communication that enhances our reputation
• Data entry accuracy maintained at highest standards

The Reality Check

Let's be honest about what this role demands:

This is high-volume work. You'll have a full checklist every single day. Time pressure is real and constant.

Some customers will be upset. You'll need to handle difficult conversations professionally while protecting our reputation.

Accuracy is non-negotiable. Mistakes in financial data have real consequences. Your attention to detail must be flawless.

The hours are fixed. 8:30 AM - 5:30 PM CST means working during American business hours. Your internet and power must be rock-solid reliable.

Your English must be exceptional. Not good. Not pretty good. Exceptional. You'll talk to Americans all day, every day.

If any of this scares you off, that's okay. This role isn't for everyone.

• Bachelor's degree required (four-year program)
• Bachelor's degree in Accounting, Finance, or Business Administration preferred

• Minimum of one (1) year of professional experience in customer service, collections, data entry, or a related administrative role
• Experience communicating professionally with English-speaking or U.S.-based clients required

• Exceptional English Communication:

• Strong verbal communication skills in English, including clear pronunciation, professional vocabulary, and the ability to manage difficult or escalated customer conversations

• Attention to Detail:

• Proven ability to maintain high accuracy in high-volume data entry environments with minimal supervision

• Time Management:

• Demonstrated ability to efficiently complete structured daily checklists while working under time-sensitive conditions

• Customer Service Orientation:

• Professional and friendly phone presence with the ability to represent the company positively in all customer interactions

• Technology Proficiency:

• Comfortable learning and navigating multiple software platforms; basic spreadsheet skills required

• Problem-Solving:

• Ability to independently research unclear invoices or bills and resolve data discrepancies

• Organizational Skills:

• Strong ability to prioritize tasks, stay organized, and proactively prevent work backlogs

• Resilience:

• Ability to remain calm, professional, and effective when handling upset customers or working under pressure

• Previous experience with QuickBooks Online, , or similar accounting software platforms
• Background in accounts receivable, accounts payable, or bookkeeping functions
• Experience working remotely with U.S.-based clients or companies
• Familiarity with Zoho Desk or other ticketing or CRM systems
• QuickBooks Online certification (eligible for an 8,000 PHP incentive upon achievement)
• Working knowledge of basic accounting principles and terminology