Operations & Practice Support Manager

2 weeks ago

Capas, Central Luzon, Philippines Revex Virtual Assistance Services Full time

Location: Remote (Offshore)

Reports To: Director of Operations/Practice Director

About the Role:

We are seeking a highly organized and proactive Practice Support Manager to serve as a buffer and operational backbone for our clinical and administrative teams. This role will function as a supervisory layer between leadership, staff, and external stakeholders—ensuring tasks are executed accurately, priorities are aligned, and communication flows clearly across all moving parts.

The ideal candidate will have prior experience in practice coordination, healthcare administration, customer service, or operational management, with strong follow-through, accountability, and people-handling skills. This is not a passive role — the right candidate will take ownership, anticipate needs, and ensure nothing falls through the cracks.

Key Responsibilities:

Team Coordination & Oversight

● Serve as the main point of operational control between leadership and frontline staff.

● Supervise day-to-day task execution for assigned team members or contractors.

● Hold check-ins, track assignments, and ensure timelines/SLA compliance.

Process & Workflow Management

● Monitor ongoing operational workflows (e.g., onboarding, scheduling, billing, provider

support, customer support).

● Identify bottlenecks and escalate only when necessary — acting as a first line of

resolution before involving leadership.

● Standardize procedures, maintain documentation, and organize internal repositories

(forms, SOPs, trackers, etc.).

Internal Communication Management

● Act as a communication buffer between executives and operational staff — filtering,

prioritizing, and relaying information as needed.

● Draft updates, assign tasks, and follow up to close loops.

● Maintain visibility into team progress and report structured summaries to leadership.

Issue Resolution & Support

● Troubleshoot day-to-day administrative or operational blockers across departments.

● Coordinate with Billing, HR, IT, or Business Development teams for quick resolution.

● Support leadership in implementing new initiatives or systems.

Qualifications

Must-Haves:

● 2+ years in practice management, healthcare administration, operations

coordination, or team supervision

● Strong communication and escalation judgment — knows when to resolve vs. when

to involve leadership

● Proven ownership mentality — tracks tasks to completion without needing reminders

● Excellent written English and structured reporting style

Nice-to-Haves:

● Experience in U.S. healthcare or MSO environments

● Familiarity with task/practice management tools (Asana, Trello, ClickUp, Pipedrive,

G-Suite)

● Prior experience working as a remote/offshore team lead or assistant manager

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