Retail Store Manager

17 hours ago

Baguio City, Cordillera, Philippines SM Retail Inc Full time ₱900,000 - ₱1,200,000 per year

Responsible for planning, controlling and directing selling activities and personnel for the attainment of sales targets.

Key Accountabilities

1. Sales Achievement Plan

  • Execute directions and sales strategies to achieve or improve on sales targets.
  • Propose innovative ideas to increase market share.
  • Ensure that store is adequately manned and that personnel shifts are properly scheduled considering sales transactions trends and for fulfilment of non-sales activities.

2. Customer Engagement

  • Ensure high levels of customers' satisfaction through excellent service.
  • Handle customer complaints, with the end in view of promoting customer goodwill.
  • Obtain information from customers and sales people on merchandise for feedback to merchandising and management.

3. Store Administration

  • Ensure standard operating procedures and compliance to Company policies are strictly implemented.
  • Ensure that standards for cleanliness and orderliness in the selling area are maintained for a wholesome and pleasant shopping atmosphere.
  • Maintain attractive merchandise presentation and fresh appearance to induce customers to buy. Ensure proper placement of signages.
  • Ensure proper maintenance and use or resources/supplies/facilities and equipment to minimize engineering costs and repairs for the convenience of customers.
  • Ensure strict adherence of counter personnel to set counter policies, systems and procedures.

4. Merchandise and Stock Management

  • Coordinate closely with Merchandising and Consignors office to ensure full stock of fast selling items and to avoid stock-out of merchandise.
  • Enforce standard procedures to ensure that merchandise is correctly tagged/priced.
  • Monitor and control movement of stocks in store; coordinates with Warehouse Supervisor/Manager and Senior Manager on proper scheduling and execution of warehousing activities in consonance with selling requirements and standard procedures.
  • Implement measures to reduce merchandise losses for improved profitability. Increase subordinates' consciousness of merchandise security requirements.

5. People Management

  • Conduct personnel performance appraisals to assess training needs and build career paths.
  • Coordinate with Store Consignor and Merchandising on performance of Consignors and Demos.
  • Approve requests and authorization on personnel administration matters (leaves, undertime authorization, disciplinary actions, etc.)
  • Motivate staff.
  • Coordinate with HR to hire the right candidates.

6. Treasury

  • In the absence of a Treasury Assistant, act as custodian of petty cash fund and all other funds maintained by the branch.

7. Perform other functions that may be assigned.

Qualifications:

  • Candidate must be a graduate of any 4 year course
  • Must have 4-5 years Store Managerial background in retail, store operations, or any similar experience
  • Must have strong leadership and managerial skills

Job Type: Full-time

Education:

  • Bachelor's (Required)

Experience:

  • Retail sales: 5 years (Required)
  • Store Operation: 5 years (Required)

Work Location: In person

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