Collection Specialist

The Company

Versa Innovations Corp. is a leading Philippine developer and provider of two-way radio communication systems and solutions, specializing in cutting-edge technology for security, corporate, and public safety industries. The company pioneers innovative communication products like NetEdge – the first Push-to-Talk (PoC) Radio as a Service (RaaS) in the Philippines – designed to future-proof teams' communication needs without heavy upfront investments. Driven by customer obsession and continuous innovation, Versa serves as a trusted partner to premier security agencies and businesses across the country, enabling seamless, scalable communication solutions that grow with their operations.

Main Purpose of the Job

Manage and execute collection activities for outright and subscription-based accounts with a focus on failed recurring payments, payment recovery, and retention-oriented collection initiatives. The role ensures optimized cash flow, minimizes churn, and supports overall billing operations efficiency while upholding professionalism in client relationships.

Duties and Responsibilities

• Oversee the dunning process with progressive sequences tailored for subscription customers.
• Contact clients with overdue accounts through phone, email, and ERP-generated communications.
• Manage account status including subscription suspension and reactivation procedures.
• Negotiate payment arrangements and settlements aligned with company policies.
• Focus collection efforts on significantly past-due accounts (+90 days).
• Coordinate with Customer Success on at-risk accounts and with Customer Care for billing inquiry resolution.
• Monitor payment-related risk indicators and conduct early intervention to prevent churn.
• Maintain complete and accurate digital records of collection activities in Odoo.
• Provide regular updates on collection metrics and revenue recovery to the Billing Manager.
• Implement retention-focused collection initiatives that strengthen client relationships.
• Render other services and duties as may be assigned from time to time.

Desired Qualifications

Work Experience

• Minimum of 2–3 years' experience as a Collection Specialist, preferably in subscription or recurring billing models.
• Experience with ERP systems (Odoo preferred).
• Customer service and retention experience is an advantage.

Level of Knowledge

• Bachelor's degree in Behavioral Science, Accounting, Finance, Business Administration, or a related field.
• Understanding of subscription billing and payment processing.
• Knowledge of collection best practices and customer retention strategies.

Competencies

Core

• Excellent negotiation and communication skills.
• Strong analytical thinking for account prioritization.
• Professional demeanor and integrity in client interactions.
• Time management and prioritization skills.
• Ability to maintain customer relationships during collection activities.
• Confidentiality and discretion with sensitive financial information.
• Proactive problem-solving and analytical capabilities.

Functional

• Expertise in CRM systems and payment processing platforms.
• Retention-focused collection strategy development.
• Dunning process management and payment recovery techniques.
• Proficiency in ERP systems (Odoo preferred).

Job Types: Full-time, Permanent

Pay: Php30, Php40,000.00 per month

Benefits:

• Company events
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person