Mortgage and Credit Process Officer – full time wfh – Australian Client

3 days ago

Manila, National Capital Region, Philippines Rapid Screening Pty Ltd Full time ₱900,000 - ₱1,200,000 per year

We are urgently seeking a Mortgage and Credit Process Officer with a strong servicing background and experience working as a para broker or in a similar role within the Australian mortgage industry. This is a key position requiring hands-on servicing expertise — managing client relationships, loan application progress, and compliance from start to finish.

If you have worked in servicing or para broking — actively supporting brokers and clients throughout the loan lifecycle — this role is for you.

Key Responsibilities

  • Provide comprehensive loan servicing support to Australian mortgage brokers, ensuring smooth processing and timely client follow-ups.
  • Act as a trusted para broker or servicing officer, supporting brokers with day-to-day servicing tasks and client management.
  • Review and analyse payslips, credit reports, and other client documentation with precision.
  • Handle Personal Assistant (PA) duties to streamline daily mortgage broking operations.
  • Efficiently use platforms such as Salestrekker, and Flex.
  • Maintain detailed records and ensure all servicing tasks comply with bank credit policies.
  • Proactively anticipate servicing needs and deliver exceptional client and broker support.

What We're Looking For (Must-Have)

  • MUST HAVE at least 2 years' proven servicing experience in the Australian mortgage industry — ideally in a para broker, loan servicing, or loan support role.
  • In-depth knowledge of the servicing process, including client follow-ups, loan document verification, and compliance with bank credit policies.
  • MUST HAVE experience with Salestrekker and Flex.
  • Experience servicing SMSF, commercial loans, and self-employed applications is highly desirable.
  • Strong communication skills and a customer-focused attitude.
  • Excellent attention to detail, organisational skills, and ability to manage multiple servicing tasks.

If you have the servicing background and para broker experience needed to excel in a fast-paced mortgage environment, we want to hear from you

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