Key Account Manager- Cebu Supply Chain

Roles of a B2B ICT and Telecom Key Account Manager

1. Client Relationship Management:

2. Build and maintain strong, long-lasting relationships with key business clients.

3. Understand client needs and tailor ICT and telecom solutions accordingly.

4. Act as the main point of contact for assigned key accounts.

5. Sales and Business Development:

6. Identify and pursue new business opportunities within existing accounts.

7. Develop and execute strategic account plans to grow revenue.

8. Negotiate contracts, pricing, and service agreements.

9. Solution Design and Proposal:

10. Collaborate with technical teams to design ICT and telecom solutions that meet client requirements.

11. Prepare and deliver compelling proposals and presentations to clients.

12. Ensure solutions align with clients' business goals and budgets.

13. Project Coordination and Implementation:

14. Coordinate with internal teams (technical, delivery, support) to ensure timely and successful delivery of services.

15. Monitor project progress and address any issues or escalations promptly.

16. Ensure smooth onboarding and implementation of ICT and telecom services.

17. Account Performance Monitoring

18. Track account performance against targets and key performance indicators (KPIs).

19. Analyze sales data, usage patterns, and client feedback to identify upsell and cross-sell opportunities.

20. Report on account status, risks, and opportunities to senior management.

21. Market and Competitor Analysis

22. Stay informed about industry trends, emerging technologies, and competitors' offerings.

23. Use market insights to advise clients and refine account strategies.

24. Customer Support and Retention

25. Ensure high levels of customer satisfaction by addressing concerns and providing ongoing support.

26. Manage service renewals and contract extensions.

27. Develop retention strategies to minimize client churn.

28. Budgeting and Forecasting

29. Prepare sales forecasts and account budgets.

30. Manage account profitability and contribute to financial planning.

31. Compliance and Risk Management

32. Ensure all activities comply with company policies, industry regulations, and contractual obligations.

33. Identify and mitigate risks related to accounts.

34. Collaboration and Communication

35. Work closely with marketing, product development, and support teams to enhance customer experience.

36. Communicate account insights and client feedback to relevant departments.

Qualification

Educational Qualification:

• Bachelor's degree in Business Administration, Marketing, Information Technology, Telecommunications, Engineering, or a related field.
• A Master's degree (MBA or relevant postgraduate degree) is a plus but not always required.

Professional Experience:

• Proven experience (typically 3-7+ years) in key account management, sales, or business development within the ICT or telecom industry.
• Experience managing large B2B accounts and complex sales cycles.
• Strong track record of meeting or exceeding sales targets and driving revenue growth.
• Experience working with enterprise clients or government organizations is often preferred.

Technical Knowledge:

• Solid understanding of ICT products and services such as:
• Network infrastructure (LAN, WAN, MPLS, SD-WAN)
• Cloud services and solutions
• Unified communications and collaboration tools
• Cybersecurity products
• Telecom services (mobile, fixed lines, broadband)
• Familiarity with industry standards, telecom regulations, and emerging technologies.

Skills and Competencies:

• Excellent communication and interpersonal skills to build relationships with clients and internal teams.
• Strong negotiation and persuasion skills.
• Strategic thinking and ability to develop and execute account plans.
• Good understanding of financial concepts related to budgeting, forecasting, and pricing.
• Problem-solving skills with the ability to manage conflicts and resolve issues effectively.
• Proficient in CRM software (e.g., Salesforce, Microsoft Dynamics) and Microsoft Office Suite.
• Ability to work independently and as part of a team.

Certifications (optional but beneficial):

• Sales and account management certifications (e.g., Certified Key Account Manager, Strategic Account Management Association certification).
• Technical certifications related to telecom or ICT (e.g., Cisco Certified Network Associate (CCNA), ITIL, PMP for project management).
• Industry-specific certifications depending on the employer or region.