Customer and Business Support Coordinator

5 days ago

Philippines Career Team IT VA Full time ₱1,440,000 - ₱1,728,000 per year

We're hiring a proactive Customer & Business Support Coordinator to lead service operations, onboarding, and process improvements.

Responsibilities:

  • Oversee customer support operations, SLAs, and reporting
  • Manage support tools (Zendesk, Power Apps, Planner, Harvest)
  • Lead onboarding processes and maintain internal documentation
  • Drive process automation and service improvements

Requirements:

  • 4+ years in customer support, business operations, or service desk management
  • Experience with tools like Zendesk, Dynamics, or Power Apps
  • Strong coordination, documentation, and organisational skills
  • Proficient in Microsoft 365; background in consulting or tech preferred
  • Certifications (ITIL, PRINCE2, CAPM) are a plus

Important Application Notice:

Only applicants who meet all the mandatory requirements outlined in this job description should apply. Submitting an application without fulfilling these essential criteria will result in immediate disqualification.

Work Location and Arrangement:

  • We have an office in Davao City. If you are from Davao or a nearby area, a hybrid work arrangement is a possibility.
  • If you are located outside the Davao area, the position will be fully remote.
  • All work is conducted following the Australian Eastern Standard Time (AEST/AEDT) (Brisbane time).

View full job description here:

How to Apply:

Send your CV to

Subject line: [Your Full Name] – Customer & Business Support Coordinator

Job Type: Full-time

Pay: Php60, Php120,000.00 per month

Benefits:

  • Work from home

Application Question(s):

  • Describe, in one sentence, how you ensure support tickets meet their SLA (Service Level Agreement).
  • Give one specific example of a routine task you simplified or automated using technology (e.g., Power Automate, Zapier, specific system features) in a past role.
  • How many years of professional experience do you have in a service desk, customer support, or business operations role? Please also list the specific Service Desk (e.g., Zendesk, ServiceNow) and Time Tracking system (e.g., Harvest) you have used.

Work Location: Remote

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