IT Gaming Application Analyst I

3 days ago

Cebu City, Central Visayas, Philippines NUSTAR Resort Full time ₱600,000 - ₱800,000 per year

Department
Gaming Applications

Employee Type
Probationary

Job Responsibilities

  • Provide day-to-day technical support to casino floor operations and gaming business units.
  • Provide 2nd-level support for gaming peripherals such as printers, kiosks, and related hardware.
  • Maintain and monitor gaming servers and applications ensuring optimal performance.
  • Troubleshoot and resolve gaming application issues, escalating to vendors or higher-level support when necessary.
  • Analyze reported issues, determine root causes, and implement corrective actions.
  • Assist in testing, validating, and deploying vendor-released patches or enhancements.
  • Collaborate with IT teams to support cross-functional operations and resolve issues, identify improvements, enhance system reliability, and support continuous operational excellence.
  • Support compliance and audit requirements by ensuring systems and processes follow regulatory standards.
  • Report recurring or critical issues to the Senior or IT Manager – Gaming and recommend solution and improvements.

Qualifications

  • Knowledge of Linux, Windows Server, and SQL administration.
  • Hands-on experience with application support and troubleshooting.
  • Familiarity with casino gaming systems (preferred but not required).
  • Good analytical, problem-solving, and communication skills.
  • Ability to work in a fast-paced environment with flexible duty schedules across different shifts to support 24/7 operations.

Experience Range Range (Years)
2 - 5 years

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