billing staff
2 days ago
JOB SUMMARY:
The Billing Specialist is a key member of the Revenue Management team, responsible for managing the end-to-end billing process with accuracy and efficiency. This role ensures invoices for enterprise clients align with company policies and resolves billing issues promptly to maintain client satisfaction. With clear communication and proactive feedback, the Billing Specialist upholds the organization's financial accuracy and reputation for reliability.
KEY RESPONSIBILITIES:
NTP Reconciliation and Verification (Enterprise)
- Conduct regular reconciliation of Notice to Proceed (NTP) documentation to ensure accuracy between contracted agreements and service delivery.
- Verify that all charges align with client-approved NTPs to prevent discrepancies.
Service Charge Assurance (Enterprise)
- Ensure that all service charges included in invoices are correct, compliant with client agreements, and supported by relevant documentation.
- Perform periodic audits of billing data to maintain the accuracy and integrity of invoicing processes.
Customer Complaint Resolution (Enterprise)
- Actively manage and resolve billing-related customer complaints, ensuring a swift and satisfactory resolution for enterprise clients.
- Serve as a point of escalation for billing issues and coordinate with internal teams to resolve complex disputes effectively.
Rebates and Reversals Processing (Enterprise)
- Process rebates, reversals, and credit adjustments promptly and accurately, ensuring alignment with company policies and client expectations.
- Maintain clear records of all rebate and reversal activities for transparency and compliance.
Invoice Delivery and Sending (Enterprise)
- Oversee the timely delivery of invoices to enterprise clients through designated channels, ensuring proper acknowledgment of receipt.
- Maintain logs of invoice delivery and follow up with clients as needed to ensure smooth payment cycles.
QUALIFICATIONS:
- Bachelor's degree in Accounting, Finance, or related field preferred.
- Previous experience in a billing or accounting role is an advantage.
- Proficient in Microsoft Office Suite, particularly Excel, and billing softwares.
- Excellent attention to detail and strong analytical skills.
- Experienced in handling receivables and/or accounting functions; knowledge of and experienced in A/R systems will be a plus.
- Strong organizational and time management skills.
- Effective communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Ability to handle confidential information with discretion.
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