S4 Hana Support

1 week ago

Quezon City, National Capital Region, Philippines Asticom Technology Inc Full time ₱900,000 - ₱1,200,000 per year

Job Roles and Responsibilities:

  • Serve as the first point of contact for SAP S4/HANA-related inquiries and issues.
  • Log, categorize, and prioritize incidents and service requests in the ticketing system.
  • Provide timely resolution or escalation of issues to functional or technical teams.
  • Assist users with login/access issues, navigation, and basic SAP functionalities.
  • Monitor ticket queues and ensure SLAs are met.
  • Document solutions and maintain a knowledge base for recurring issues.
  • Support user onboarding, including account setup and basic training.
  • Coordinate with project teams to ensure alignment with implementation timelines.
  • Participate in testing and validation activities during system updates or changes.

Job Qualifications:

  • Bachelor's degree in Information Technology, Business, or related field.
  • Strong communication and customer service skills.
  • Ability to troubleshoot and resolve basic technical issues.
  • Detail-oriented with good documentation and organizational skills.
  • Willingness to work in a fast-paced project environment and adapt to changes.

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