Rent Collection Officer

Job Summary

The Rent Collection Officer is responsible for conducting field visits to tenants to collect rental payments, issue official receipts, and ensure accurate and timely remittance of funds to the company. This role also assists in monitoring tenant accounts, reporting overdue payments, and maintaining positive tenant relationships while strictly following company collection policies.

Key Responsibilities

• Visit tenants on-site to collect rental payments and other dues (e.g., utilities, association fees, CUSA).
• Issue and record official receipts for all collections.
• Safely remit collected funds on a daily basis.
• Maintain accurate logs of payments received and accounts visited.
• Follow up on overdue accounts through field visits, phone calls, and written notices.
• Report delinquent tenants and escalate to the Collections Officer or Supervisor for further action.
• Support the preparation and delivery of demand letters or notices of disconnection/eviction, as instructed.
• Assist in updating tenant account records and reconciling collections with the accounting team.
• Provide courteous and professional service to tenants while enforcing company policies.
• Safeguard the integrity and security of all payments and collection records.

Qualifications

• At least Senior High School graduate; Bachelor's degree in Business, Finance, or related field preferred.
• With experience in rent collection, fieldwork, or cash handling.
• Strong interpersonal and communication skills.
• Must be trustworthy, reliable, and able to handle cash with integrity.
• Familiarity with basic accounting or collection procedures is an advantage.
• Willing to travel and work in the field regularly.
• Ability to work under minimal supervision.

Key Competencies

• High sense of responsibility and accountability.
• Professional and respectful in dealing with tenants.
• Organized and detail-oriented in record-keeping.
• Persistent and proactive in following up on payments.
• Strong ethical standards when handling company funds.

Working Conditions

• Primarily field-based, with regular visits to tenants' premises.
• Standard work hours; may require overtime or weekend work for urgent collections.
• Requires travel within assigned property locations.

Job Type: Full-time

Benefits:

• On-site parking

Experience:

• Rent Collection Officer: 1 year (Preferred)

Work Location: In person