Property Collection Officer

Job Summary

The Property Collection Officer is responsible for ensuring the timely collection of rental payments and other property-related dues from tenants. This role involves monitoring tenant accounts, conducting follow-ups on overdue balances, issuing receipts, and maintaining accurate collection records. The officer also coordinates with tenants, property management, and the finance team to address billing concerns, enforce collection policies, and minimize overdue accounts.

Key Responsibilities

• Collect rental payments, security deposits, and other charges (e.g., utilities, association dues, CUSA) from tenants.
• Issue official receipts and ensure proper documentation of all collections.
• Monitor tenant accounts and prepare aging of receivables for review.
• Conduct regular follow-ups on overdue accounts through calls, emails, and on-site visits if necessary.
• Prepare and serve reminder notices or demand letters to delinquent tenants.
• Coordinate with tenants to address billing disputes and reconcile accounts.
• Safely remit collections to the Finance Department on a daily basis.
• Assist in preparing reports on collection performance, arrears, and delinquency rates.
• Recommend accounts for escalation to legal or management if unresolved.
• Maintain tenant confidentiality and ensure compliance with company financial policies.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• At least 1–3 years of experience in collections, property management, or accounts receivable.
• Knowledge of rental agreements, billing, and real estate leasing practices is an advantage.
• Proficiency in MS Office (Excel, Word, Outlook); knowledge of accounting/ERP systems is a plus.
• Strong communication and negotiation skills.
• High integrity and accountability in handling cash collections.
• Ability to work independently and manage multiple accounts.

Key Competencies

• Results-driven and persistent in following up on overdue accounts.
• Professional and customer-oriented in tenant dealings.
• Organized and detail-oriented in maintaining records.
• Strong problem-solving skills in resolving billing and payment issues.
• Trustworthy and committed to safeguarding company funds.

Working Conditions

• Office-based with field visits to tenants.
• Standard work hours; may require extended hours to meet monthly collection deadlines.

Job Type: Full-time

Benefits:

• On-site parking

Experience:

• Property Collection Officer: 1 year (Preferred)

Work Location: In person