QA Supervisor

The QA Supervisor is responsible for ensuring that all products meet established safety and quality standards. A primary focus of this role is to establish and implement the Quality Management System (QMS). Additionally, the QA Supervisor will be responsible for rolling out Standard Operating Procedures (SOPs) and best practices across all operational processes, including inbound, storage, outbound, and reverse logistics.

This role requires significant internal collaboration with other departments, especially Sales, and external collaboration with customers to resolve quality-related complaints. The QA Supervisor will also work with suppliers to address product quality concerns.

AUDITS AND DOCUMENTATION

• Daily delivery vehicles audit to ensure compliance with food safety standards, sanitation protocols, and company policies.
• Document findings and coordinate with direct head to discuss the findings.
• Verify sanitation documents like, delivery sanitation checklist or any equivalent documents related to quality assurance.
• Assists in internal and external audits to evaluate quality systems, identify areas of improvement, and support corrective actions.
• Maintain accurate records of inspections, quality control tests / technical test, and any corrective actions taken. Ensure that all documentation is up-to-date and compliant with regulatory standards.
• Generate Product Quality Non-Conformance Report for any non-conformances found in the products.
• Randomly checks required temperature and stored items inside the cold and dry warehouse.

QUALITY INSPECTION OF INCOMING AND OUTGOING PRODUCTS

• Perform detailed inspections of all incoming and outgoing products to ensure they meet the company's strict quality and safety standards. This includes checking for any signs of contamination, damage, or non-compliance with specifications.
• Verify the condition, labeling, and packaging of products.
• Ensure products meet temperature and hygiene requirements upon arrival and before dispatch.
• Record and report any non-conformities immediately for further action.
• Coordinate with the warehouse and logistic teams to ensure that only approved products are moved in or out.
• Records the van and product surface temperatures of all transactions and generates product quality non-conformance report for any non-conformance findings.

ADDRESS PRODUCT QUALITY ISSUES

• Identify and promptly address any quality-related issues with products. This involves working closely with other departments to investigate the root cause and implement corrective actions.
• Review and analyze product quality data to detect potential issues.
• Conduct investigations and implement preventive measures to avoid future quality problems.

RESOLVE CUSTOMER COMPLAINTS

• Assist in the investigation and resolution of customer complaints related to product quality, ensuring that issues are resolved to the customer's satisfaction.
• Gather and analyze data related to customer complaints.
• Ensure all complaint items being returned to the warehouse are thoroughly checked.
• Visit customer locations to address any complaints regarding product quality, resolve issues, and ensure customer satisfaction.

QUALIFICATIONS:

• Bachelor's degree in a related field (BS Food Technology or equivalent)
• At least 2 years of experience in quality assurance and handling complaints in a food industry.
• Familiarity with relevant local and national regulations and standards on food safety.
• Proficient in Microsoft tools.
• Previous experience in quality assurance within the food distribution industry is an advantage
• Strong attention to detail and analytical skills
• Excellent communication and interpersonal skills.
• Knowledge of food safety regulations and quality control processes.

Job Type: Full-time

Pay: Php24, Php32,000.00 per month

Work Location: In person