
Quality Auditor
5 days ago
Job description:
- Conduct audits in alignment with the approved scorecard using AuditPro and CallShaper systems.
- Monitor quality trends and identify performance outliers for further analysis.
- Actively participate in calibration sessions, process updates, and root cause analysis (RCA) activities.
- Communicate audit results to the immediate supervisor, highlighting agent-specific opportunities and recommending appropriate performance improvement plans.
- Analyze overall quality trends and ensure timely submission of daily, weekly, and monthly quality reports to the Supervisor.
Qualifications:
- College graduate or some college education preferred.
- Strong knowledge of the function of the designated team and its processes 1-2 years of supervisory or Quality Evaluation experience desired medical background, training or experience required
- Working knowledge of ICD-10 coding procedure
- Knowledge of Windows application, Microsoft Word and Excel, or similar software applications, proficiency preferred
- Ability to analyze data and make recommendations for process improvement
- Proficient in critical thinking skills, and conflict resolution
- Must be amenable to work onsite in Lipa City.
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