Call Center Representative

18 hours ago

Makati City, National Capital Region, Philippines HHI Full time

Job Summary

We are looking for a highly experienced Outbound Collections Specialist with a strong background in billing, sales, and international voice accounts. The successful candidate will be responsible for contacting customers to collect outstanding balances, negotiate payment arrangements, and provide excellent customer service while meeting performance and compliance standards.

This role requires strong communication skills, negotiation ability, and experience handling international customers professionally and confidently.

Key Responsibilities

  • Make high-volume outbound calls to customers with overdue accounts
  • Negotiate payment terms and settlements in a professional and compliant manner
  • Explain billing statements, charges, and account balances clearly to customers
  • Handle objections and resolve billing disputes efficiently
  • Meet or exceed collection targets, call quality standards, and compliance metrics
  • Accurately document call outcomes and customer interactions in the system
  • Maintain strict adherence to FDCPA / data privacy and company policies
  • Deliver excellent customer experience while achieving financial recovery goals

Qualifications

  • Minimum 6 months –2 years of experience in:
  • Outbound Collections (required)
  • Billing and/or Sales (required)
  • International Voice accounts (required)
  • Excellent spoken and written English communication skills
  • Strong negotiation, persuasion, and objection-handling skills
  • Ability to work in a fast-paced, target-driven environment
  • Experience using CRM, dialers, or collections systems is a plus

Job Type: Full-time

Pay: Php19, Php25,000.00 per month

Benefits:

  • Company events
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Application Question(s):

  • How many months or years of experience do you have in Call Center - Outbound?
  • Do you have experience in Billing/Sales Account?

Work Location: In person

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