Assistant Manager

1 week ago

Taguig, National Capital Region, Philippines Q2 HR Solutions Full time

Job Purpose

The HR Operations Specialist is responsible for delivering end-to-end HR operational support throughout the employee lifecycle, including employee engagement initiatives and office administration. This role serves as the first point of contact for employee HR-related concerns, ensuring a positive employee experience while maintaining compliance, accuracy, and operational efficiency.

The role works closely with HR leadership and cross-functional teams to continuously improve HR processes, strengthen employee engagement, and support a well-managed and productive workplace.

Key Duties and Responsibilities

HR Operations & Employee Services

  • Serve as the first-line support for employees and managers on HR policies, procedures, and general HR inquiries
  • Maintain accurate and up-to-date employee records in the HR information system (HRIS)
  • Support HR reporting requirements and data accuracy
  • Assist in the review, updating, and development of HR policies, guidelines, and templates
  • Escalate complex issues, risks, or recurring concerns to HR leadership for resolution

Employee Engagement & Experience

  • Coordinate employee engagement initiatives such as wellness programs, recognition activities, and team events
  • Support internal communications and feedback mechanisms to enhance employee experience and engagement
  • Participate in continuous improvement initiatives using insights from employee feedback and case management data

Office Management & Administration

  • Oversee day-to-day office operations, including supplies, facilities, and vendor coordination
  • Ensure the office environment is safe, organized, and conducive to productivity
  • Coordinate with IT and external vendors to address workplace and employee-related operational needs

HR Projects & Continuous Improvement

  • Support HR projects such as process improvement initiatives, compliance reviews, audits, and training delivery
  • Contribute to identifying process gaps and recommending practical solutions
  • Collaborate with cross-functional teams to support change initiatives and operational improvements

Qualifications and Requirements

  • Bachelor's degree in any discipline
  • Proven experience in HR operations, employee services, or office administration
  • Working knowledge of local labor laws and HR compliance requirements
  • Strong organizational and attention-to-detail skills
  • Excellent written and verbal communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Proactive, adaptable, and solutions-oriented mindset

Skills and Competencies

  • Strong interpersonal and relationship-building skills
  • Professional, ethical, and high-integrity work approach
  • Calm and effective problem-solving under pressure
  • Ability to handle confidential information with discretion
  • Data-driven mindset with the ability to use insights for process improvement
  • Collaborative team player with a positive and proactive attitude

Experience Highlights

  • Supporting HR processes across the employee lifecycle
  • Handling employee queries and resolving concerns efficiently
  • Coordinating employee engagement and wellness initiatives
  • Managing office operations and vendor relationships
  • Drafting and reviewing HR policies, documentation, and communications
  • Supporting HR projects, audits, and change initiatives

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