Community CX Specialist

3 days ago

Philippines Activate Talent Full time

Position: Community CX Specialist

Reports to: Senior Community Manager

Location: Remote (EST Time Zone)

Employment Type: Full-Time

Type of contract: Independent contractor 

Work from any corner of the world and be a part of the #remoteworkrevolution

Role Summary:

We are hiring a Community CX Specialist to deliver exceptional day-to-day support to our most passionate brand fans. You'll be the front line of the brand—owning daily communication with ambassadors, guiding new members through the program, solving inquiries with speed and empathy, andcensuring our community feels seen, supported, and celebrated.

This role sits at the intersection of community engagement and CX operations. You'll combine warm, human connection with operational rigor—managing a high volume of inquiries, maintaining program quality standards, and surfacing community insights that shape strategy.

What You'll Lead & Deliver (Key Outcomes):

  • Ambassador Experience: Deliver exceptional support and communication that makes every ambassador feel valued and connected to the brand.
  • Onboarding Excellence: Ensure new ambassadors are guided through the program with clarity, warmth, and excitement.
  • Operational Efficiency: Build and maintain strong internal documentation, processes, and response systems to enable fast, consistent communication at scale.
  • Program Quality: Support application reviews, content monitoring, and community sentiment tracking to ensure the ambassador program remains strategic, inclusive, and high-quality.
  • Insight Generation: Surface trends, frequently asked questions, and community feedback to help shape future program strategy and content.

Core Responsibilities:

1. Daily Community Communication

  • Serve as the primary point of contact for Bubble ambassadors—responding to daily inquiries across email, platform inboxes, and social channels.
  • Troubleshoot issues and questions with empathy, escalating as needed to internal teams.
  • Ensure all interactions reflect Bubble's voice: warm, clear, and joyfully human.

2. Onboarding & Program Support

  • Guide new ambassadors through the application and onboarding process, ensuring a seamless experience.
  • Support review and processing of ambassador applications, maintaining program standards.
  • Assist in content review and moderation to ensure ambassador-generated content aligns with program guidelines.

3. CX & Operational Excellence

  • Manage tickets through CX platforms (e.g., Zendesk, Gorgias, HubSpot), ensuring timely and accurate responses.
  • Maintain internal FAQs, response templates, and escalation guides to drive consistency and speed.
  • Identify recurring issues or trends and proactively propose solutions.

4. Community Insights

  • Monitor community sentiment and flag emerging themes, questions, or opportunities for the Community and Influencer teams.
  • Contribute to weekly and monthly reporting with qualitative insights that contextualize program performance.

Qualifications:

  • Experience: 2+ years in customer experience, community management, or influencer/creator support.
  • Communication: Exceptional written communication skills; able to communicate with warmth and clarity at scale.
  • Organization: Strong multitasking and time-management skills; comfortable managing high inquiry volume.
  • Technical Skills: Familiarity with CX platforms (e.g., Zendesk, Gorgias, HubSpot) and major social platforms (TikTok, Instagram).
  • Mindset: Collaborative, empathetic, resourceful, and excited to be on the front lines of a fast-growing community.
  • Passion: Genuine enthusiasm for skincare and for Bubble's mission of making effective skincare accessible, inclusive, and fun.

  • CX Associate at Aios Medical

    1 week ago

    Philippines Fella Health Full time

    About Aios MedicalOur overarching mission is to accelerate the mass-market global adoption of consumer biotech products so every human can live at least 100 healthy years.Our immediate focus is excess bodyweight. We are increasing the global accessibility of GLP-1 medications to accelerate their take-up to help solve obesity worldwide.To do that, we're...

  • Community Outreach Specialist

    20 hours ago

    Philippines Genius Agency AI Full time

    Global Pacific Support is looking for a passionate and proactive Community Outreach Specialist (Remote) to support our marketing efforts through online community outreach. In this role, you will focus on engaging with Facebook groups, online communities, and digital platforms to build brand awareness, generate leads, and promote our services.This position is...

  • Community Outreach Specialist

    2 weeks ago

    Philippines Genius Agency AI Full time ₱250,000 - ₱400,000 per year

    For better engagement, updates, and valuable consultation tips, we encourage you to follow our founder on Instagram: @marketingbybahaa. )Global Pacific Support is seeking a passionate and proactive Community Outreach Specialist In this role, you will focus on building and maintaining relationships with local organizations, stakeholders, and community members...

  • CX Operations Supervisor

    2 weeks ago

    Philippines - Domain CoStar Group Full time

    CX Operations SupervisorJob DescriptionCompany OverviewCoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover...

  • Community Outreach Specialist

    2 weeks ago

    Philippines Genius Agency AI Full time ₱200,000 - ₱500,000 per year

    We are seeking a highly motivated Community Outreach Specialist to join our team at Genius Marketing Agency. Your main responsibility will be to help us expand our brand presence by engaging with local business owners across Facebook groups, social communities, and online platforms. You will be the first point of contact for potential clients, actively...

  • Culture, Communications, and Engagement Specialist

    1 week ago

    Philippines Medva Full time

    At MEDVA, our people are the heart of everything we do—and we're looking for someone who feels the same. If you're passionate about building connection, celebrating culture, and creating experiences that make remote teams feel energized and included, this is your chance to make a real impact.What You'll DoAs our HR Culture, Communications, and Engagement...

  • CX Training Lead

    4 days ago

    Makati, PH-AIA Philippines AIA Group Full time

    FIND YOUR 'BETTER' AT AIAWe don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more...

  • Customer Experience Executive

    1 week ago

    Makati City MNL Philippines Probe CX Full time

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Customer Experience Executive

    1 week ago

    Quezon City MNL Philippines Probe CX Full time

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Customer Experience Executive

    4 days ago

    Quezon City MNL Philippines Probe CX Full time

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...