Customer Care Agent

Job Descriptions

• Accurately and efficiently encode customer orders into the company's system.
• Manage the end-to-end process of order fulfillment from initial encoding to delivery coordination.
• Develop a comprehensive understanding of the company's product offering and be able to provide detailed information to customers.
• Provide basic support to customers, addressing common issues or concerns promptly and professionally.
• Collaborate with other department to resolve more complex issues when necessary.
• Maintain accurate records of customer interactions, order details, and issue resolutions in the company's database.
• Communicate effectively with B2B clients, ensuring clear and concise communication in order related discussions.
• Collaborate with the sales and logistic teams to streamline communication channels.
• Work closely with internal teams, including sales, logistic and products management to ensure seamless customer interactions.

Qualifications

• Any Course, College Graduate.
• Preferably with experience in a customer service or order processing role, preferably within the B2B food industry.
• Strong attention to detail and accuracy in order encoding.
• Excellent communication skills, both verbal and written.
• Proficient in using communication tools, such as phones, email and other relevant software.

Job Type: Full-time

Pay: From Php18,500.00 per month

Work Location: In person