Customer Care Agent

6 days ago

Santolan, Philippines CHEF'S SECRET Full time ₱96,000 - ₱220,000 per year

Job Descriptions

  • Accurately and efficiently encode customer orders into the company's system.
  • Manage the end-to-end process of order fulfillment from initial encoding to delivery coordination.
  • Develop a comprehensive understanding of the company's product offering and be able to provide detailed information to customers.
  • Provide basic support to customers, addressing common issues or concerns promptly and professionally.
  • Collaborate with other department to resolve more complex issues when necessary.
  • Maintain accurate records of customer interactions, order details, and issue resolutions in the company's database.
  • Communicate effectively with B2B clients, ensuring clear and concise communication in order related discussions.
  • Collaborate with the sales and logistic teams to streamline communication channels.
  • Work closely with internal teams, including sales, logistic and products management to ensure seamless customer interactions.

Qualifications

  • Any Course, College Graduate.
  • Preferably with experience in a customer service or order processing role, preferably within the B2B food industry.
  • Strong attention to detail and accuracy in order encoding.
  • Excellent communication skills, both verbal and written.
  • Proficient in using communication tools, such as phones, email and other relevant software.

Job Type: Full-time

Pay: From Php18,500.00 per month

Work Location: In person

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