Customer Service Representative

2 weeks ago

Balanga, Central Luzon, Philippines Yoonet Full time ₱300,000 - ₱450,000 per year

About Us

Yoonet is more than just another BPO. We're a proudly New Zealand family-owned company that's called Balanga, Bataan home for over 10 years. We specialise in connecting talented Filipinos with businesses across Australia and New Zealand, creating pathways to meaningful international careers right here in your hometown.

About the Role

Be the friendly voice that makes every client interaction meaningful As a
Customer Service Support (Voice)

, you'll be part of our
office-based team in Balanga, Bataan

, supporting an Australian allied health client that has been with Yoonet for
10 years of trusted partnership

. This is not sales or collections—just meaningful conversations, patient care, and practitioner support that truly make a difference.

What You'll Do

  • Handle inbound and outbound calls for appointment bookings, confirmations, cancellations, and reschedules.
  • Provide accurate updates to practitioners through Slack.
  • Conduct recalls using CRM to keep patients engaged.
  • Deliver professional, warm, and empathetic support at every interaction.
  • Contribute feedback for improving workflows and scripts.

What Are We Looking For

  • Experience in customer service, call centre, or healthcare reception.
  • Clear, warm, and professional communication skills (verbal a must).
  • Strong attention to detail and organisational skills.
  • Tech-savvy and comfortable with platforms like Slack and CRMs.
  • Empathetic, adaptable, and team-oriented.

What We Offer

  • A full-time role with opportunities to grow
  • A supportive, collaborative work environment
  • Health, dental, and life insurance benefits
  • Career development, training, and upskilling opportunities
  • Generous leave credits with the option to monetise
  • Employee recognition, incentives, and fun team activities
  • Work-life balance initiatives and family-friendly policies

Why Join Us

  • Office-based role in Balanga, Bataan
  • Long-standing partnership with a stable client of 15 years
  • Consistent weekday schedule: 7AM–4PM
  • Inclusive culture, modern systems, and growth opportunities

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