Team Lead

Ready to shape the future of work? At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of
Management Trainee, Customer Care

Responsibilities

• Leads a team of process associates in day-to-day functions, including directing, planning, supervising and evaluating the work of assigned staff. Coordinates workflow to achieve the volume encouraged to meet operational requirements.
• Plan and lead the execution of employee engagement, rewards, and recognition to help drive performance and mitigate attrition.
• Develops staff by assessing assigned staff's proficiencies and promote training and career planning; coaches employees for career development.
• Monitors performance of his team according to established standards. Provides performance feedback on associates. Prepares fair, accurate and detailed performance reviews.
• Accountable for meeting business goals. Coordinates with other units to ensure an alignment of processes to minimize potential business risk and possible revenue loss.
• Develops relationships and communicates issues of importance within the department and/or business unit.
• Recognizes and recommends operational improvement. Promotes and maintains the accuracy and quality of services, deliverables, and content and direct process improvement projects.
• Uses appropriate tools to manage conflict; responds to operational issues within defined areas of responsibility while handling special projects.
• Monitors and ensures compliance with department, business unit, and regulatory agency standards and practices.
• Performs other duties that may be assigned from time to time.

Qualifications we seek in you

Minimum Qualifications / Skills

• Bachelor's degree
• Proficient in MS Office (Excel, Word, Powerpoint, etc.)
• High energy and commitment levels and possess "can-do-attitude" at all times
• High people management skills
• Ability to perform in a fast-paced and high-volume service center
• Ability to multi-task alongside compliance to the process

Preferred Qualifications / Skills

· Good analytical skills

· Good communication and interpersonal skills

· Customer Service experience required

Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.