Functional Process Optimizer

POSITION SNAPSHOT:

• Company: NBS Manila

• Company: Nestle Business Services

• Full time

QUICK SUMMARY OF THE ROLE:

Drive continuous improvement initiatives to achieve customer centricity in the Integrated Order to Cash aiming to minimize waste, reduce complexities and drive automation/provide operational excellence. Identify and implement global innovation solutions in emerging technologies that will improve reliability (via granular feedback), and better customer experience (via immediate and reliable responses) and reduced costs (via increased automation).

A DAY IN THE LIFE …

• Drive business value through digitalization and process optimization: Lead aspects of the design, deployment, and management of process/technology change and ensure successful implementation to achieve business value. Continuously analyze and assess O2C process to identify opportunities for optimization and improvement.

• Engage and collaborate with stakeholders: Engage and collaborate with project team and SMEs across Markets, Centers, Zone, and IT to establish effective collaboration and lead a robust governance structure, ensuring timely achievement of project objectives. Communicate benefits of the initiatives for our customers and Nestlé. Identify risk and assess escalation requirement.

• Ensure smooth execution and change management: Identify and assess the impacts of change across various dimensions, including organization, technology, and processes, and coordinate change management efforts across teams to ensure seamless execution and minimize any adverse business impact. Ensure that the improvements are continuously translated directly into a visible and tangible value.

• Drive change management at scale: Act as a functional expert to ensure consistent alignment and adoption of best practices and technology across all markets

• Implement best Practices to drive Customer Centricity framework in the market and through commercial & customer collaboration

• Sustain performance: Ensure right capabilities are being established within market/center teams to sustain performance. Ensure the establishment of comprehensive project documentation to sustain implemented changes. establish and track proper measures for continuous improvement.

WHAT MAKES YOU SUCCESSFUL

• Recognized subject matter expert in E2E typically obtained through advanced education and work experience

• Proven experience in O2C E2E process optimization, change management, and stakeholder management.

• Experience with digital transformations

• Expert competency in E2E Value chain. Solid understanding of the O2C flow and key business functions outside of the O2C stream

• Significant experience in data analysis and project management

• Experienced in using effective improvement approaches, applying NCE principles while leveraging functional tools along with NCE methods and tools (including E2E flows)

• Excellent communication and interpersonal skills.

• Ability to work effectively in a fast-paced and dynamic environment

NESTLE AS A BRAND

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at Ready to take the next steps? Join the Nest by clicking the Nestle Jobs role to access our job advertisement and explore the endless possibilities for a new career in Nestle