Shared Services Process Lead

.****About TaskUs:**** TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.****What We Offer:********driving operational excellence across multiple geographies and functions**. You will **lead end-to-end process transformation** efforts — from diagnostics and baselining, to solutioning, deployment, and continuous improvement. Your unique ability to **bridge business needs with technical development** makes you a key partner in enabling user-centric and scalable solutions.****As a **Shared Services Process Lead**, you will:*** **Develop comprehensive project plans including timelines, resource requirements, and budget estimates as needed.*** **Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders.*** **Engage in end-to-end project management from data gathering, baselining, and solutioning to deployment of processes, ensuring comprehensive management and execution of each phase.*** **Create process management framework for all functions and Geo supported.*** **Identify potential risks and develop mitigation strategies.*** **Serve as a critical conduit between business and technical teams, articulating business needs clearly to developers and ensuring solutions are aligned with operational context and end-user experience.*** **Act as the primary point of contact for all project-related communications as applicable.*** **Provide regular updates to stakeholders on project status, progress, risks, and issues as applicable.*** **Manage stakeholder expectations and ensure alignment throughout the project lifecycle.*** **Translate business requirements into technical specifications for tool configuration and integration.*** **Work closely with business analysts and developers to deliver requirements for system assessments, ensuring functional design aligns with process improvements and user experience goals.*** **Work closely with technical teams (e.g., developers, engineers, IT operations, IAM) to ensure successful tool setup, configuration, and integration with existing systems.*** **Lead and participate in User Acceptance Testing (UAT) to validate process and system changes meet functional and performance requirements.*** **Understand and troubleshoot technical challenges encountered during deployment.*** **Creation and documentation of policies, processes, and business requirements.*** **Develop as-is and to-be process diagrams and documentation using MS Visio and other related process documentation tools.*** **Proficient with process documentation tools (e.g., MS Visio, Lucidchart, etc.).*** **Experienced in cross-functional stakeholder management, from front-line teams to senior leadership.*** **Comfortable communicating across business and tech, with the ability to translate business needs into technical requirements, and vice versa.*** **Knowledge on HR or HRIS core processes (e.g., onboarding, transfers/movement, offboarding, performance/operational excellence and people related KRAs).*** **Exposure to project management practices, including scoping, scheduling, risk management, and delivery tracking.*** **Familiar with performance measurement frameworks, such as KPIs, SLAs, and continuous improvement metrics.*** **Comfortable working with data to quantify impact and build business cases.*** **Agile, adaptable, and able to thrive in a matrixed, fast-paced environment.*** **Familiar with Lean Six Sigma, Kaizen, or other business process improvement methodologies.*** **Preferred Qualifications:****A problem solver with 1–2+ years of experience in driving or leading process re-engineering of core end-to-end business processes.****Strong skills in process mapping, gap analysis, root cause analysis, and value stream mapping.*** **Lean Six Sigma Green Belt certification (or training).*** **Experience in policy writing, knowledge management, or process training.*** **Prior experience working in Shared Services or Global Capability Centers (GCCs).*** **Strong facilitation skills, with the ability to lead cross-functional roadshows, design solutions, or UAT scripts.*** **Exposure to tools like Workday, Jira, ServiceNow, or similar platforms used in workflow automation and process digitization.**to learn more about our #RidiculouslyGood Culture & life at TaskUs.At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us Let's change the way the world works.TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process:* You will never be asked for payment information or banking information during the application or interview process.* We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us* Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name.We have identified several clues to watch out for to help you identify and avoid recruiting scams:* TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam.* TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you.* If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (). This is the only chat room where you will find our recruiters.
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