
Call Center Agent
4 days ago
About the role
We are seeking a highly motivated and customer-focused Call Center Agent (Financial Account) to join our team at SUNRISE SEARCH & SUPPORT INC' based in Clark Freeport Zone Pampanga. In this full-time role, you will be responsible for providing exceptional customer service and support to our clients in the financial sector.
What you'll be doing
- Handling inbound and outbound calls from customers, addressing their inquiries and concerns in a timely and professional manner
- Providing accurate information and guidance on financial products and services
- Resolving customer complaints and escalating issues when necessary
- Maintaining detailed records of customer interactions and transactions
- Adhering to company policies, procedures, and quality standards
- Actively participating in team meetings and training sessions to continuously improve your skills and knowledge
What we're looking for
- At least 1 year of experience in a customer service or call centre environment, preferably in the financial sector
- Excellent communication and interpersonal skills, with the ability to adapt your style to different customer needs
- Strong problem-solving and conflict resolution skills
- Proficiency in English, both written and verbal
- Familiarity with financial products and services, or a willingness to learn
- Ability to work in a fast-paced, target-driven environment
- Commitment to providing exceptional customer service
What we offer
- Competitive salary and performance-based bonuses
- Comprehensive benefits package, including health insurance and retirement plans
- Opportunities for career development and advancement
- Supportive and collaborative work environment
- Modern, well-equipped workplace with a focus on employee well-being
About us
SUNRISE SEARCH & SUPPORT INC' is a leading provider of customer service and support solutions to businesses in the financial sector. With a strong focus on innovation and customer satisfaction, we are committed to delivering exceptional service and building long-lasting relationships with our clients.
Apply now to become a part of our dynamic team and contribute to the success of our organization.
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