Call Center Agent

2 days ago

Clark Freeport Zone Pampanga Philippines SUNRISE SEARCH & SUPPORT INC Full time $30,000 - $40,000 per year

About the role

We are seeking a highly motivated and customer-focused Call Center Agent (Financial Account) to join our team at SUNRISE SEARCH & SUPPORT INC' based in Clark Freeport Zone Pampanga. In this full-time role, you will be responsible for providing exceptional customer service and support to our clients in the financial sector.

What you'll be doing

  • Handling inbound and outbound calls from customers, addressing their inquiries and concerns in a timely and professional manner
  • Providing accurate information and guidance on financial products and services
  • Resolving customer complaints and escalating issues when necessary
  • Maintaining detailed records of customer interactions and transactions
  • Adhering to company policies, procedures, and quality standards
  • Actively participating in team meetings and training sessions to continuously improve your skills and knowledge

What we're looking for

  • At least 1 year of experience in a customer service or call centre environment, preferably in the financial sector
  • Excellent communication and interpersonal skills, with the ability to adapt your style to different customer needs
  • Strong problem-solving and conflict resolution skills
  • Proficiency in English, both written and verbal
  • Familiarity with financial products and services, or a willingness to learn
  • Ability to work in a fast-paced, target-driven environment
  • Commitment to providing exceptional customer service

What we offer

  • Competitive salary and performance-based bonuses
  • Comprehensive benefits package, including health insurance and retirement plans
  • Opportunities for career development and advancement
  • Supportive and collaborative work environment
  • Modern, well-equipped workplace with a focus on employee well-being

About us

SUNRISE SEARCH & SUPPORT INC' is a leading provider of customer service and support solutions to businesses in the financial sector. With a strong focus on innovation and customer satisfaction, we are committed to delivering exceptional service and building long-lasting relationships with our clients.

Apply now to become a part of our dynamic team and contribute to the success of our organization.

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