Global Welcome Team Advisor

2 days ago

Manila, National Capital Region, Philippines Outsourced Quality Assured Services Inc. Full time $30,000 - $50,000 per year

About Us:
Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

Key responsibilities:

  • Promoting the benefits of Giant global solutions to prospective leads, both contractors and clients

  • Meeting all KPIs in terms of conversion rates, activity and completed registrations

  • Ensuring information is provided in a compliant manner by following company policy and adhering to industry and statutory legislations

  • Staying up to date with the latest legislation changes across the countries we offer solutions in

  • Liaising with colleagues, management, internal department, external employment agencies and/or hirers on the client's behalf to resolve queries

  • Objection Handling – respond promptly to customer enquiries, handle and resolve customer complaints at all stages

  • Obtain and evaluate all relevant information to handle product and service enquiries 8. Go the "extra mile" by providing a great service on the products we offer

  • Handling enquiries via incoming calls, outbound calls, updating client accounts and dealing with correspondence

  • Assisting with all activities as required to help with the efficient running of Giant Global payroll

Your ideal experience & competencies:

  • Ideally you would have a at least 2 years' experience in a global customer service or global onboarding role and can demonstrate a consultative approach in explaining how Giant's products can meet potential new client's requirements, highlighting the benefits and explaining the product features as compared with competitor offerings and completing outstanding enquiries in a timely manner. A basic understanding of tax in different countries/regions/jurisdictions will be required.

  • You can only excel in this role you are comfortable working in a fast-paced environment

  • Have great enthusiasm and attitude for the role

  • A high level of resilience

  • Strong written and verbal communication

  • Emotional intelligence

Work Location

  • Home-based

  • Should have strong internet connection (minimum of 20 mbps)

  • Should have own Laptop/PC (minimum of i5 8GB RAM)

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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