Principal Reporting Analyst

2 days ago

San Fernando, Central Luzon, Philippines TTEC Full time $80,000 - $100,000 per year
  • Collaborate with Finance, Machine Learning, Ops MTO, and the Quality teams.
  • Translate business strategies and initiatives into forecasting parameters and scenarios.
  • Conduct data querying, cleaning, and organization to bolster forecasting efforts.
  • Create and maintain forecasting dashboards and reports for effortless data visualization and interpretation.
  • Oversee the management of forecasting tools, including Snowflake tables and Sigma reports, used by the team.
  • Oversee daily and Intraday forecast breakdown distribution.
  • Customize forecasting tools to meet specific team needs.
  • Data Integrity and Dashboard Maintenance:
  • Lead the ML forecasting improvement meeting
  • Manage the Forecast Accuracy Sigma dashboard
  • Manage Queue Level Forecasting report management
What You Bring to the Role
  • 6 years in Workforce Management, call center or outsourcing experience
  • Reporting experience and SQL coding and query skills required
  • Business Intelligence Platform Administration (Power BI, Tableau, Qlik) experience
  • Advanced skill in Excel and other MS Office applications
  • Must be able to work in a flexible shift
What You Can Expect
  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Ask us about our paid time off (PTO) and wellness and healthcare benefits
  • And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)


TTEC

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