ITO Service Delivery Manager
6 days ago
Job Description
- Act as Single Point of Contact (SPOC) for client(s)
- Responsible for day to day delivery of Service Desk, Security Administration, Deskside, Tech Staffing and/or BPO services
- Provide leadership, direction and coach/mentor team
- Implement, monitor and adhere to Best Practices
- Implement process improvements
- Manage to Scope of Work and Change of Scopes
- Assist with new launches or new business with client(s)
- Assist with invoicing
- Bachelor's degree or four year equivalent preferred
- Minimum of 2-3 years' experience working in IT or BPO management role or some combination of 2-3 years in IT or BPO operations
- In-depth understanding of IT or BPO industry dynamics
- Critical thinking and problem solving skills
- High tolerance/evolved ability to lead and manage ambiguous situations
- Excellent relationship skills
- Superior verbal, written, facility and presentation skills
- Collaboration and team leadership abilities
- Effective time and project management skills
- ITIL Foundations experience a plus (for ITO Service Delivery)
- Attendance and schedule adherence are requirements of this position
- Some travel will be required
- May require additional project-specific training
- Shift flexibility and schedule adherence are required for this position
#LI-GA1 #LI-HYBRID
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ITO Service Delivery Manager
6 days ago
Pasay, National Capital Region, Philippines Stefanini North America and APAC Full timeDetails:Job DescriptionAct as Single Point of Contact (SPOC) for client(s)Responsible for day to day delivery of Service Desk, Security Administration, Deskside, Tech Staffing and/or BPO servicesProvide leadership, direction and coach/mentor teamImplement, monitor and adhere to Best PracticesImplement process improvementsManage to Scope of Work and Change of...
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ITO Service Delivery Manager
6 days ago
Pasay, National Capital Region, Philippines Stefanini Group Full timeDetails:Act as Single Point of Contact (SPOC) for client(s)Responsible for day to day delivery of Service Desk, Security Administration, Deskside, Tech Staffing and/or BPO servicesProvide leadership, direction and coach/mentor team Implement, monitor and adhere to Best PracticesImplement process improvementsManage to Scope of Work and Change of ScopesAssist...
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