Dealership Customer Relations Staff

1 week ago

Santiago, Cagayan Valley, Philippines Laus Group of Companies Full time ₱104,000 - ₱130,878 per year

The position exists to support the dealership in its various functions and targets by ensuring the customer satisfaction campaign of the company and thereby making guarantee on the attainment and fulfillment of the Laus Group corporate mission and vision.

DUTIES AND RESPONSIBILITIES

  • Proactively contacts customers following the schedule of the first maintenance appointment and those with pending recommendations for service.
  • Contacts customers to promote service promotional activities and follow up on recommended services through proactive marketing calls, text blasts, email blasts, etc.
  • Receives incoming calls for service appointments and sets appointments for customers due for maintenance.
  • Ensures the confidentiality of the customer's information and vehicle profile. Provide information with the consent and approval of the Management.
  • Contacts customers to update customer information for future prospecting.
  • Conducts after-service follow-up calls with customers who had their vehicles released three days later to verify their satisfaction with the service provided.

JOB QUALIFICATIONS

  • A graduate of any four-year course.
  • Preferably with at least one year of relevant working experience.
  • Knowledgeable in the use of MS Office applications (Word & Excel) and the Internet.
  • Possesses a valid non-professional driver's license.

Job Type: Full-time

Benefits:

  • Additional leave
  • Company car
  • Company Christmas gift
  • Company events
  • Employee discount
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise

Work Location: In person

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