Equipment Dispatch Triage Specialist

3 days ago

Davao City, Davao, Philippines OfficePartners, 360 Inc. Full time ₱600,000 - ₱1,200,000 per year

We are looking for an Equipment Dispatch Triage Specialist who will serve as the main contact for all service requests. Your job is to receive calls and emails, create work orders, and make sure the right technician is dispatched—especially for urgent cases.

You will talk with customers to gather details about their equipment issues, answer general questions, and direct calls to the right department when needed. A key part of the role is using maps to locate and assign the nearest technician to dental and medical offices.

Key Responsibilities
  • Receive and manage a high volume of calls and emails from customers, technicians, and internal teams.
  • Create and track work orders for service requests.
  • Schedule and prioritize service calls, including emergencies.
  • Answer basic customer questions about equipment and services.
  • Route calls or emails to the correct departments when needed.
  • Use maps and navigation tools to assign the nearest technician quickly and accurately.
What We're Looking For
  • Strong communication and customer service skills.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Good problem-solving skills to match the right technician with the request.
  • Confidence in using maps and navigation tools (essential for dispatching).
  • Attention to detail when logging and tracking requests.

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