Technical Response Coordinator

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations.

Your Team's Impact:

Sales Engineering at FactSet designs enterprise solutions at scale for sophisticated clients across the financial services industry. The team focuses on elevating relationships and driving solutions with C-Suite leaders to deliver solutions grounded in FactSet's 45+ years of experience in content, analytics, technology, and services.

Sales Engineering is a multidisciplinary organization focused on business advisory, technology consulting, proposal creation, due diligence, and process engineering. The team includes engineers, architects, and designers, who bring a deep bench of industry and technical experience across the complete investment lifecycle to our clients.

Sales Engineering aligns with FactSet's Sales, Technology, and Product organizations and is the bridge between client business/technology requirements and FactSet's broad catalog of products, services, data, and other functional capabilities. Our offerings span Asset Management, Wealth Management, Investment Banking, and Corporate firm types across all asset classes, with industry-leading front, middle, and back-office workflow.

What You'll Do

A Technical Response Coordinator supports the client's due diligence management, including RFPs/RFIs/Security Questionnaires, a key component of client onboarding and ongoing use of FactSet's products. Primary responsibility is to provide formal responses to highlight FactSet technologies, products, and services. With the rapid evolution of FactSet software and ever-changing client security, network, server, PC, and tablet environments, Technical Response Coordination is instrumental in ensuring clients have the information they need to meet internal due diligence requirements for the successful use of FactSet within their organization.

• Complete client Request for Purchase/Proposal (RFP), Security, and Due Diligence questionnaires, and similar inquiries.
• Use automation and Generative AI tooling to respond to client inquiries efficiently and accurately
• Securely send completed questionnaires and supporting documentation to clients
• Collaborate with internal stakeholders and Subject Matter Experts across departments to gather, validate, and compile responses and supporting documentation.
• Maintain and continuously improve well-structured, comprehensive knowledge domains in collaboration with knowledge SMEs, ensuring content is up-to-date, accurate, and categorized for efficient retrieval
• Document new or update existing team procedures to facilitate support for new processes

What We're Looking For

• Bachelor's degree
• 2-3 years prior industry experience
• Comfortable working independently
• Able to read and interpret technical documentation
• Business-level written and verbal English communication skills
• Strong Analytical and problem-solving skills

Highly Desired:

• An interest in AWS cloud
• An interest in Generative AI and LLMs
• Willingness to become AWS certified

What's in It for You:

• At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:
  
  • The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.
• Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.
• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.
• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.
• Career progression planning with dedicated time each month for learning and development.
• Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.

Learn more about our benefits here.

Salary is just one component of our compensation package and is based on several factors, including but not limited to education, work experience, and certifications.

Company Overview:

FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees' Choice Award winner. Learn more at and follow us on X and LinkedIn.

At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.

---