Assistant Store Supervisor

2 hours ago

Lucena City, Calabarzon, Philippines Terry SA Inc Full time ₱3,000,000 - ₱4,500,000 per year

Reporting directly to the Assistant Area Manager, the Assistant Store Supervisor is accountable for overall customer satisfaction by ensuring all store personnel under his/her consistently deliver the ultimate shopping experience. The Store Supervisor is responsible for selling floor leadership with the overall goal of customer satisfaction. He/She is accountable for sales performance, focusing on growth and profitability, merchandising standards, store operations and development of assigned store personnel in compliance with company policies and regulations.

Operational Effectiveness

● Executes and comply with all company policies and procedures

● Communicates with Supervisor for all store related concerns

● Monitors stores' controllable expenses and makes recommendations when necessary

● Logs disbursement of petty cash and reminds immediate superior of replenishment

● Monitors proper use of issued office and store supplies

● Ensures store has adequate stocks of required store and office supplies

● Coordinates with Area Manager in developing and implementing strategies to achieve sales targets

● Coordinates with Mall Managers and Leasing Managers for all store related concerns

● Ensures that new arrivals are highlighted at the selling floor and collaterals are in designated locations.

● Cascades all product information to ensure product awareness

● Transmits all circulars from the mall to Area Manager

● Ensures that "urgent documents" like statement of accounts are properly

labeled URGENT and transmitted immediately.

● Lead by example. Strict compliance to company policies and procedures.

● Plans for upcoming mall events to maximize activity

● Accomplishes Store Checklist daily to ensure smooth store operation

People Management

● Provides leadership for all store personnel assigned

● Ensures fair discipline for substandard performance

● Ensures timely submission of payroll requirements

● Plans and conducts regular meetings with staff to cascade directives from Area

● Manager and other department heads

● Evaluates performance of store personnel and provides appropriate recommendations.

● Ensures that any incidents out of the ordinary at the store are reported to the Area Supervisor immediately after the incident followed by a written incident report.

Customer Experience

● Ensures that the Havaianas selling standard is implemented

● Ensures consistent implementation of display guidelines.

● Coaches staff on how to handle customer objections

● Oversees staff in delivering Havaianas customer experience

Other Responsibilities

● Uses sound judgment when making decisions

● Acts with integrity and respect

● Adapts to changes required by the business

● Ability to handle multiple tasks simultaneously

● Assumes and completes other duties as assigned by Management

Minimum Requirements:

● Must possess a Bachelor's/College Degree of any field

● With at least minimum 2 years experience as a Store Supervisor in the retail or food industry is preferred

● With strong leadership qualities

● Highly effective organizational skills, attentive to details

● Excellent written and communication skills

● Strong interpersonal and influencing skills

● Preferably familiar with the demographics of area assigned

● Knowledgeable with Microsoft Office including applications

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Employee discount
  • Free parking
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Experience:

  • Store Supervisor: 2 years (Required)

Language:

  • English (Preferred)

Location:

  • Lucena (Required)

Work Location: In person

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