Assistant Store Supervisor

1 week ago


Lucena City, Calabarzon, Philippines Terry SA Inc Full time

Reporting directly to the Assistant Area Manager, the Assistant Store Supervisor is accountable for overall customer satisfaction by ensuring all store personnel under his/her consistently deliver the ultimate shopping experience. The Store Supervisor is responsible for selling floor leadership with the overall goal of customer satisfaction. He/She is accountable for sales performance, focusing on growth and profitability, merchandising standards, store operations and development of assigned store personnel in compliance with company policies and regulations.

Operational Effectiveness

● Executes and comply with all company policies and procedures

● Communicates with Supervisor for all store related concerns

● Monitors stores' controllable expenses and makes recommendations when necessary

● Logs disbursement of petty cash and reminds immediate superior of replenishment

● Monitors proper use of issued office and store supplies

● Ensures store has adequate stocks of required store and office supplies

● Coordinates with Area Manager in developing and implementing strategies to achieve sales targets

● Coordinates with Mall Managers and Leasing Managers for all store related concerns

● Ensures that new arrivals are highlighted at the selling floor and collaterals are in designated locations.

● Cascades all product information to ensure product awareness

● Transmits all circulars from the mall to Area Manager

● Ensures that "urgent documents" like statement of accounts are properly

labeled URGENT and transmitted immediately.

● Lead by example. Strict compliance to company policies and procedures.

● Plans for upcoming mall events to maximize activity

● Accomplishes Store Checklist daily to ensure smooth store operation

People Management

● Provides leadership for all store personnel assigned

● Ensures fair discipline for substandard performance

● Ensures timely submission of payroll requirements

● Plans and conducts regular meetings with staff to cascade directives from Area

● Manager and other department heads

● Evaluates performance of store personnel and provides appropriate recommendations.

● Ensures that any incidents out of the ordinary at the store are reported to the Area Supervisor immediately after the incident followed by a written incident report.

Customer Experience

● Ensures that the Havaianas selling standard is implemented

● Ensures consistent implementation of display guidelines.

● Coaches staff on how to handle customer objections

● Oversees staff in delivering Havaianas customer experience

Other Responsibilities

● Uses sound judgment when making decisions

● Acts with integrity and respect

● Adapts to changes required by the business

● Ability to handle multiple tasks simultaneously

● Assumes and completes other duties as assigned by Management

Minimum Requirements:

● Must possess a Bachelor's/College Degree of any field

● With at least minimum 2 years experience as a Store Supervisor in the retail or food industry is preferred

● With strong leadership qualities

● Highly effective organizational skills, attentive to details

● Excellent written and communication skills

● Strong interpersonal and influencing skills

● Preferably familiar with the demographics of area assigned

● Knowledgeable with Microsoft Office including applications

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Employee discount
  • Free parking
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Experience:

  • Store Supervisor: 2 years (Required)

Language:

  • English (Preferred)

Location:

  • Lucena (Required)

Work Location: In person


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