Europe Collections Analyst

3 days ago


Taguig, National Capital Region, Philippines WTW Full time

Performance Objectives:  

Clients


•    Use a combination of communication tools, primarily telephone and e-mail, to contact clients to discuss outstanding debt issues.

•    Utilising a combination of defined processes, case history and judgement, make decisions on next course of action, on a client-by-client basis.

•    Record accurate records of client communications within Oracle Advanced Collections system.

•    Investigate and resolve occurrences of unallocated cash.

•    Effectively negotiates payment and solutions when addressing client concerns, issues, and complaints.

•    Stakeholder Management – Safeguard the long-standing goodwill relationship with internal/external clients.

Excellence


•    Achieve a variety of targets, based upon qualitative and quantitative measures.   

•    Continually re-prioritise an ever-changing workload, ensuring activity is focused towards achieving a variety of targets. 

•    Escalate any issues affecting the recovery of monies in a timely manner, either internally through Global Finance Services Management or with the business, as required.

•    Ensure tasks are performed in accordance with Service Level Agreement objectives.

•    Contribute ideas and actions towards the continuous improvement of processes within area of influence.

•    Understand and apply WTW's Billing processes, policies, procedures, and internal control standards.

People


•    Liaise with the Management team and Collections Analysts regularly regarding all aspects of collection activity performance.

•    Interface with other Global Finance Services associates to ensure compliance with cross-team responsibilities.

•    Work effectively within the team dynamic.



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