Reservation Consultant- Telemarketing

PRINCIPAL RESPONSIBILITIES: (Include but not limited to :)

• Making Outbound / Inbound calls promoting and selling our packages.
• Call clients who have purchased outbound certificate to convert to a booking
• Search for accommodation availability online and Set tour presentation details
• Ensure cancellation and amendment policies are adhered to
• Responsible for following all Accor Vacation Club Policies and Procedures as set by Management
• Ensure cancellation and amendment policies are adhered to
• Actively promote special packages for seasonal campaigns
• Maximize every opportunity including email, social media, online and telephone enquiries.
• Responsible for setting appointments, utilizing the lead sources assigned by the Supervisor/Manager.
• Ensuring that the set appointment meets the set qualification criteria and has the appropriate directions to the designated showroom.
• Responsible for providing quality customer service to our potential clients.
• Display a Count on Me Service to all internal and external parties.
• Responsible for coming to work in a timely manner, according to work schedule.
• Responsible for being courteous and respectful to co-workers.
• Display innovation through inspiring, creating and improving processes and products.
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise
• Any other duties as may be reasonably requested by management

KEY POSITION CRITERIA:

• Previous telesales experience preferred.
• Ability to focus attention for extended periods of time
• Exceptional telephone manner that is professional, friendly and clear.
• Committed to provide excellent customer service at all times
• Be detailed, accurate and thorough.
• Possess a positive, can do attitude with the ability to self motivate.
• Ability to learn and use scripts.
• Ability to learn objection handling.
• Skilled in controlling a phone conversation.
• Ability to maintain and exceed production requirements
• Ability to maintain an upbeat work relation with Co-workers
• Good time management skills.
• Likes to work in a fast paced environment.
• Ability to set and meet individual and group goals.
• Ability to effectively present information and respond to questions from groups of managers, co-workers, and clients.

WHAT WE OFFER:

• Career advancement and training opportunities that will enhance the quality of your professional life
• Rewards & Recognition
• Competitive Health insurance with Dental Coverage
• Discounted hotel and resort stay at Wyndham properties
• E learning Courses
• A fun and fantastic work environment that includes exciting activities and Events
• Occupational Health and Safety Compliant Workplace
• Shuttle Service