Microsoft Dynamics 365: Business Analysts and Consultants

2 days ago

Taguig, National Capital Region, Philippines Nezda Technologies Full time $80,000 - $120,000 per year

Key Responsibilities include:Developing CRM strategy which includes the following:Creation and confirmation of business requirements including coordination with businesses and leading workshops as needed

Creation of Functional design documentation and the signoff for the functional detailed design deliverables

Coordination with key stakeholders the understanding of Functional requirements feasible and dependency on the integration application functions

Work with the Development lead and the CRM Lead to ensure alignment of solution and deliverability of the solution.Designing interventions to drive customer acquisition / customer engagement

Managing full spectrum of Sales/ Marketing program execution from strategy definition to technical delivery in Microsoft DynamicsExtensive experience and hands-on role in conducting requirement gathering and design workshops, preparing solution and functional blueprint, leading, and coordinating solution design and deployment across multi-dimensional team

Monitoring trends, analyzing data, to optimize sales & marketing programs

Identifying process improvement opportunities

Developing business case for CRM strategies, technology solutions

Developing / supporting development of CRM/Martech platform technology

Your experience countsExperience in designing / managing CRM with hands-on/functional consultant experience in Microsoft Dynamics Sales/Service/Marketing Cloud implementation with deep functional, industry and client facing experience

Should be certified in Microsoft Dynamics across different Microsoft Dynamics CloudsShould have experience in Microsoft Dynamics multi-cloud implementation

Experience with CRM, Marketing software, Channel integration, Real Time Decisioning is desirable.Strong understanding of how digital channels work together to create a cohesive, personalized marketing program for the customer, not just knowledge of one channel

Experience managing CRM Programs for large, complex clients with proficiency in measurement and operations

Ability to drive the engagement with minimal supervisor involvement and should be able to work independently from onshore/offshore

Ability to establish and build on working relationships effectively

Hands-on experience of Microsoft DynamicsGood Consulting experience is preferred

Experience in working with middle to senior management levels within existing organization / client organizations

Excellent oral and written communication skills

Strong analytical skills and the ability to drive results-oriented decisions. Data-driven mindset within proven utilization of information to drive decisions, calibrate and results.Highly organized, proven ability to develop efficient processes that elevate team performance and drive results

Proven success in navigating global matrixed environments and / or experience in client facing roles

Ability to work effectively in a remote, virtual, global environment

Ability to work in a fast paced and unstructured environment

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