branch supervisor

3 days ago

Legazpi, Bicol, Philippines hf courier service Full time
  • Supervise and manage the day-to-day operations of the branch, including staff performance and customer service.
  • Ensure timely and efficient handling of parcels, documents, and delivery services.
  • Monitor employee attendance, behavior, and productivity, and submit regular performance reports.
  • Train, mentor, and guide branch staff to meet individual and team targets.
  • Maintain branch inventory, supplies, and equipment, ensuring all assets are accounted for.
  • Prepare and submit accurate reports to head office regarding sales, logistics, and operational issues.
  • Implement and enforce company policies, safety protocols, and standard operating procedures (SOPs).
  • Handle customer complaints and feedback professionally to maintain service satisfaction.
  • Coordinate with other branches and departments to resolve operational challenges.
  • Support recruitment, onboarding, and evaluation processes for branch-level staff.

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