Operations Manager

2 days ago

Botolan Central Luzon, Philippines Kalinto Resort Full time

Company Overview

In Kalinto Resort, we believe hospitality is more than service — it's the art of creating meaningful, lasting experiences. Nestled in the heart of Zambales, Kalinto is proud to contribute to the region's growing tourism landscape through mindful hospitality, genuine guest care, and environmentally conscious operations.

About the Role

We are looking for a Resort Operations Manager to lead our on-site team in Botolan, Zambales. We are seeking a candidate who thrives in a dynamic start-up environment and demonstrates strong adaptability and flexibility.

This role ensures that every touchpoint — from guest experience and F&B to facilities and day-to-day operations — reflects our commitment to quality, consistency, and care. The ideal candidate combines operational expertise with modern hospitality tools, using both leadership and technology to enhance guest satisfaction and team performance.

Qualifications

  • Bachelor's degree or higher in Hospitality, Business Administration, or a related field
  • At least 5 years of experience in the hospitality or tourism industry, with 3 years in a managerial capacity
  • Proven track record in resort operations, F&B, administration, and customer service
  • Strong background in Property Management Systems (PMS) and Customer Relationship Management (CRM) solutions — with the ability to:

. Oversee reservations, revenue, and front office operations through PMS platforms

. Use CRM systems to track guest preferences, strengthen loyalty, and personalize experiences

. Interpret operational data to improve performance and streamline communication across departments

  • Excellent communication, organization, and leadership skills
  • Strong problem-solving and conflict-resolution abilities
  • Passionate about sustainability and responsible tourism practices
  • Experience in a start-up environment is highly preferred
  • Fluent in English and Filipino (additional languages are a plus)

If you're a hands-on leader who finds fulfillment in creating seamless guest journeys and empowering teams to deliver their best, we'd love to connect with you.

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