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USRN- Nurse Trainer

8 hours ago

Taguig, National Capital Region, Philippines Tata Consultancy Services Full time

Job Summary: We are seeking a dynamic and experienced
Clinical Nurse Trainer (USRN)
to lead onboarding, skills development, and ongoing training for registered nurses supporting telephonic triage, utilization management, prior authorization, and administrative clinical support functions. The ideal candidate will combine clinical knowledge, adult learning principles, and operational awareness to ensure nurses are well-prepared to deliver high-quality care and meet productivity and documentation standards.

Key Responsibilities:

Design, implement, and facilitate comprehensive training programs for new hires and existing staƯ across clinical functions (e.g., triage, prior auth, care coordination)

Deliver training on clinical workflows, documentation expectations, soft skills, communication protocols, and client-specific tools/systems

Create training materials including manuals, job aids, reference guides, and elearning content

Conduct competency assessments and knowledge checks to evaluate nurse readiness and retention of key material

Support live call simulations and coach on tone, empathy, escalation protocol, and clinical decision-making

Collaborate with clinical leaders to identify training gaps and tailor interventions to support quality assurance outcomes

Monitor performance of new hires during ramp-up; offer targeted coaching to address gaps

Stay updated with industry best practices, evidence-based guidelines, and evolving client needs

Assist in continuous improvement of training processes through feedback loops and QA data

Qualifications:

Active USRN license (required)

Minimum of 3 years of clinical experience (utilization management, behavioral health, triage, or case management preferred)

Prior training, precepting, or leadership experience in a healthcare or BPO environment

Familiarity with U.S. healthcare systems, documentation standards, and regulatory considerations Strong interpersonal, presentation, and facilitation skills

Experience with Microsoft Teams, LMS platforms, and electronic medical record (EMR) systems a plus

Strong written and spoken English communication skill

Key Competencies:

Clinical judgment and decision-making

Coaching and performance development

Structured communication and documentation skills

Adaptability and cross-functional collaboration

Instructional design and adult learning strategies

  • On site Training